I always knew that I would be a beauty therapist. The opportunity to provide great customer service and make my clients feel good about themselves at the same time, such a good feeling. When I left school there was no what next question, I had secured myself a place at college to study for my level 2 and 3 in Beauty Therapy alongside gaining practical experience in a salon.
Newly qualified, I recognised the need to embed my learning in a reputable salon, to learn the techniques and allow myself the time to be the best beauty therapist that I could be.
Not one to let the dust settle, I then enrolled at university and successfully achieved my level 4 & 5 in Beauty Therapy. Acknowledging that continual learning is an essential part of being a beauty therapist if you want to keep at the top of your profession. As well as continuing with my study I had also been appointed to the role of Salon Business Manager, a role that gave me the foundations to build upon for my own business.
I established my own beauty therapy salon, a dream come true! Since then, in little over 2 years the salon has doubled in size and with 12 beauty therapists with varying specialisms we are proud to have a large, regular customer base that has been built on reputation and trust.
Quality customer service is very important to me, acknowledgment of this is the number of customers who return for treatments time and time again, commenting on the ambiance, standard of the therapist, quality of the treatment and importantly the warm welcome they receive.
2019 was a key year for me, not only did I establish my own business but I started to teach at a local college, a great way to share my skills with others and coach others on how to succeed in the industry.
Only 8 years into my career and already so much has happened and so much more still to learn and achieve. I am delighted to be teaching/coaching beauty therapy with Gateway, adding value in an area that I am so passionate about and very much look forward to continuing my journey in the profession.
After attending I will certainly use this service again as Sophie was fantastic, clear on instruction and very professional. Thank you