Refund policy

Your right to cancel an online course when receiving downloadable material

With regard to our online courses, if you wish to start an online course straight away you can however by doing so and by receiving the material within the first 14 days you agree to waive the rights to the cooling-off period.

Cancelling a digital download

Digital downloads are given their own unique category under the Consumer Contracts Regulations and are therefore not services or goods.

If you want to download something within 14 days of buying it, you will have to give your consent to waive the 14-day cooling-off period.

If you don’t give your consent, the 14-day cooling-off period still applies, but you won’t be able to download your digital content until this period has ended.

This is to prevent you from changing your mind after you have downloaded the content.

Refunds

We will notify you once we’ve received and looked into your request, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us with any refund question at sue@gatewayworkshops.co.uk

Legal Policies

For a full list of our legal policies including terms and conditions, privacy & cookies policy, please refer to the links contained in the legal policies section on the footer of every page on this website.