Terms of service

Gateway Workshops - Booking Conditions

GATEWAY WORKSHOPS LIMITED

TERMS AND CONDITIONS FOR THE BOOKING OF COURSES WITH GATEWAY WORKSHOPS

Welcome to gatewayworkshops.co.uk This Website is operated by Gateway Workshops Limited.

The Services offered in this Website can only be used by Customers who have first read these terms and conditions, and accepted them unconditionally by clicking on the appropriate acceptance button at the time of booking. If Customers proceed with a booking on this Website, these terms and conditions will apply to that booking.

Customers undertake to fulfil the obligations contained within these terms and conditions. Customers should save and/or print a copy of these terms and conditions for future reference when making a booking. We will also attach the latest up to date link to our web site so you can view a copy of our terms and conditions later if needed - this will appear in the booking confirmation email that you receive from our web site when you book a course with us.

By choosing to take a course with us, you are automatically opting in to receive our booking confirmation email and follow-up emails (follow up emails relating to the course you booked with us and further support after you have attended your course with us or completed the online course you took) to the email address you provided to us upon sign up. You can however unsubscribe from these emails at any time by emailing us at head office to be taken off our secure database.

If you wish to receive our free monthly newsletter you are asked to subscribe to this by using the link at the bottom of our home page, you will NOT receive this when you book a course with us - to adhere to regulations our newsletter is NOT sent automatically - you are required to request this by signing up yourself if you wish to do so as we cannot do that for you - thank you.

If one of our courses states that specific entry requirements apply, it is very important that you check you meet the stated entry requirements on the individual course page before booking. It is the responsibility of the individual student to do this.

If you are unsure whether your qualification meets the stated entry requirements, please email us at - sue@gatewayworkshops.co.uk

and tell us which course you wish to book. We may ask you to send a copy of your certificate so we can check it for you.

If you know you meet the stated entry requirements for the course, you may book straight away without the need to contact us.

Please note that a £5 administration fee will be charged (to cover processing fees) for any refunds if your booking is declined due to entry requirements not being met.

We will also require a copy of your qualification. This is to be sent to your tutor, who will contact you for this after you have booked.

KEY BOOKING TERMS SUMMARY

Please read before booking

This is a short summary to help you understand the most important booking terms. Full legal terms appear below and apply in full.

1) Your booking contract

If you proceed with a booking on this website, these terms and conditions apply to that booking.

2) Deposit and balance payments

You pay a deposit/booking fee to Gateway Workshops during the online website booking process. The course balance is paid directly to the tutor, in line with the tutor’s terms and conditions. Important: Tutor balance refunds are handled by the tutor under the tutor’s terms and conditions. Gateway Workshops refunds the deposit/booking fee only where Gateway Workshops cancels the Course directly, or where a deposit refund is expressly due under these Terms and Conditions. Where a Tutor cancels a Course, refund responsibility is governed by the full Terms and Conditions below.

3) Tutor terms also apply

Tutors have their own terms and conditions, which form part of your booking agreement and will be provided to you by your tutor after booking. It is your responsibility to read and understand them and ask your tutor any questions as they are happy to help.

4) Entry requirements are course-specific

Some courses have entry requirements. These will be stated on the individual course page. You may be asked to provide evidence that you meet the entry requirements for the course.

5) Booking emails and course communication

When you book, you will receive booking confirmation emails and course-related follow-up emails. You can request removal from the database by emailing head office.

6) Cooling-off period

You have a legal right to change your mind within 14 days after booking, subject to the rules in the full terms.

7) After a course has been provided

Once the course has been provided, you cannot change your mind, even if the 14-day period is still running.

8) Changes and transfers and Refund Responsibility

If you want to change, cancel, or transfer, you must contact us or the relevant tutor. Transfers and refunds depend on the timing and the terms that apply. Refund responsibility is governed by the full Terms and Conditions below. Any balance refunds are the tutor’s responsibility under the tutor’s terms and conditions.

Important limits on refunds
If you cancel outside the 14-day period, or do not attend, refunds are not normally available. Gateway cannot be held responsible for transport issues, illness, childcare issues, weather, or other events outside Gateway’s control, except where a refund is due under the 14-day period, or where a refund is due because a Course will not be provided, in line with the full Terms and Conditions. Where a Tutor cancels a Course, refund responsibility is handled in accordance with the full Terms and Conditions below.

9) Tutor-delivered courses

Courses are provided by tutors. Tutors are responsible for delivering the course and for the balance payment and any balance refunds in line with their terms.

10) Full terms apply

This summary is for convenience only. The full terms below apply and form part of your booking contract.

REFUNDS AND TRANSFERS – QUICK SUMMARY

You have a 14-day cooling-off period from the date your booking is accepted by email.
During this time, Gateway will refund the deposit/booking fee you paid to us.
Once a course has started or has been provided, the cooling-off right no longer applies.
Any balance paid to a tutor is refunded by the tutor, in line with the tutor’s own terms.
You may cancel or request a transfer within 14 days of booking by contacting Gateway or your tutor.
If you do not meet the stated entry requirements, you must notify us within 14 days of booking to receive a refund or transfer.
An administration fee may apply, as set out in the terms.
If a course is cancelled, refund responsibility is handled in accordance with the full Terms and Conditions below.
If a course is postponed and alternative dates are available, a transfer will be offered.
Travel issues, illness, work, childcare, or weather do not automatically entitle you to a refund outside the 14-day period.
Deposit refunds (where due) are made as soon as possible.
Payment providers may take up to 21 days to process refunds due to third-party payment systems and their refund policies.

GATEWAY WORKSHOPS FULL TERMS AND CONDITIONS

1 These terms
1.1 What these terms cover. These are the terms and conditions which apply when you book a Course on the Website.
1.2 Why you should read them. Please read these terms carefully before you proceed with a booking on the Website. These terms tell you who we are, how to make a booking, how courses are provided to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
1.3 Definitions of words used in these terms. In order to make these terms easier to read and understand, we have defined certain words. When you see any of the following words used in these terms, they have the following meanings:
Content: any material which you might at any time post or submit on the Website, such as any text, information, data, photograph, or image and including any business reviews or feedback relating to us, the Website, any Tutor or Course, questions, comments, suggestions, ideas, blogs, posts and the like.
Course: any beauty, massage, spiritual or other course (attendance or online course) displayed at any time on the Website and provided Tutors.
Customer/you: a customer who reserves and/or books one or more Services offered on the Website.
Gateway Workshops/We/Us: Gateway Workshops Limited.
Prohibited Content: includes the following types of content: content which infringes or may infringe a third party’s intellectual property rights, other proprietary rights or rights of privacy; content which violates or may violate any applicable laws; content which is or may be defamatory, trade libellous, unlawfully threatening or unlawfully harassing; and content which contains viruses, worms, corrupt files, Trojan horses or other forms of corruptive code or any other material which may compromise the Website.
Services: a service offered on the Website, such as the booking of Courses provided by Tutors.
Tutor: a third party who at any time sells or offers for sale a Course on the Website.

1.4 Mobile Access. Online courses are best taken on a desk top, tablet or laptop. As with all platforms you can take online course on a mobile phone, however this may be limited on an older phone version which is usual with all online platforms.

Website: book.gatewayworkshops.co.uk book.gatewayworkshops.com or any subsequent URL which might replace it.
2 Information about us and how to contact us
2.1 Who we are. We are Gateway Workshops Limited a company registered in England and Wales. Our company registration number is 08301564 and our registered VAT number is 943966674
2.2 How to contact us. You can contact us by telephoning us on 0333 121 0742, by emailing us at sue@gatewayworkshops.co.uk or by writing to us at Gateway Workshops Limited,

167–169 Great Portland Street, 5th Floor, London, W1W 5PF.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your booking.
3 Our status and scope of the terms and conditions
3.1 These terms and conditions apply to offering and providing of the Services by Gateway Workshops. We operate the Website which acts as an interface between the Customer and the various Tutors offering the Courses. The agreement between Customers and us on behalf of the Tutors concerned comes into force as soon as the Customer is provided by email with a confirmation of a booking.
3.2 These terms and conditions are subject to the Tutors’ own terms and conditions, which form part of the booking agreement and which the Customer also accepts at the moment that a booking is placed. The Tutor’s terms and conditions will be provided to the Customer by the Tutor after booking. It is the Customer’s responsibility to read and understand the Tutor’s terms and conditions.
3.3 Whilst we advertise and promote the Courses on the Website, we provide the Services only in respect of the Courses, and it is the Tutors who provide the Courses themselves. The Tutors are solely responsible for providing the Courses you book in accordance with their own terms and conditions. We have no liability for any omissions of the Tutors for the Courses they provide.
4 Customer’s legal authority
4.1 The Website helps the Customer to find Courses and to make the necessary bookings and acts as an interface in the transactions involved with the Tutors. The Customer must be at least 18 years old and be legally capable of entering into contractual obligations, have the requisite consent or authority to act for or on behalf of any person for whom a booking is made, and must use the Website in accordance with these terms and conditions.
4.2 You are responsible for your activities on the Website (financial or otherwise) including the possible use of your user name and password. You guarantee that:
4.2.1 the information you enter on the Website in relation to you, and if applicable, anyone for whom you make a booking, is accurate and complete;
4.2.2 your use of the Website and any booking you make is for your personal use only as a therapist and a therapy to offer private or in a professional environment and not for teaching our course material or content which may not be used in a business or teaching for commercial use;
4.2.3 you will not use the Website to send or receive material which is offensive, obscene, defamatory or in any way harmful to us, any Tutor, or to other Customers or users of the Website, or otherwise submit or upload any Content which in our reasonable opinion is Prohibited Content.
4.3 Any use of the Website that is fraudulent or is in conflict with these terms and conditions shall be the reason for refusing the Customer access to the Services or to the other functionalities of the Website.
5 Booking a Course on the Website
5.1 Description of Course. Each Course is sold according to its description on the Website. Tutors will impose their own terms and conditions on the provision of their Course which includes the balance payment which they are solely responsible for, and by agreeing to these terms and conditions for the provision of Services, you must agree to and abide by the Tutors’ terms and conditions in accordance with the Tutor’s own terms and conditions, which will be provided to you by the Tutor after booking.
5.2 Course Price and payment. The price of each Course (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the Course advised to you is correct. However please see clause 5.4 for what happens if we discover an error in the price of the Course. After you have made a deposit payment on the website to secure your chosen course/s, you must pay the Course balance price directly to the Tutor in accordance with the Tutor’s own terms and conditions, which will be provided to you by the Tutor after booking.
5.3 Deposit/Booking Fee and payment. We will charge you a deposit/booking fee for each Course you book on the Website. The deposit/booking fee (which includes VAT) will be the deposit/booking fee indicated on the order pages when you placed your order. We take all reasonable care to ensure that the deposit/booking fee advised to you is correct. However please see clause 5.4 for what happens if we discover an error in the deposit/booking fee. You must pay the deposit/booking fee to us at the time of making your booking. We accept payment with our third-party payment systems, for your convenience you can use, Shop Pay, PayPal, Apple Pay, Google Pay and other options for instalment payments too if needed and our site which accept all major debit and credit cards. We do not take payment over the phone all bookings are to be made on our website only.
5.4 What happens if we got the price wrong. It is always possible that, despite our best efforts, the price or deposit/booking fee of some of the Courses advertised may be incorrectly priced. We will normally check prices before accepting your order so that, where the correct price or deposit/booking fee at your order date is less than our stated price at your order date, we will charge the lower amount. If the correct price or deposit/booking fee at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
5.5 Making a booking. You will be guided through the process of booking a Course on the Website by a series of simple instructions. When you wish to confirm a booking you will need to complete and submit your payment details via one of the third party payment systems we use and make full payment for the applicable deposit/booking fee. Your booking will then be submitted to the relevant Tutor when you click on the “pay now” icon which will appear on the screen at the end of the payment process. You will find the easy technical steps which a user has to follow in order to conclude the booking for a Course, set out for regulatory compliance, on our website as part of the booking process. When booking a course with Gateway Workshops LTD you fully agree to be contacted by us, by email with regard to your course and any other relevant information can be sent to you to follow your course - you are however able to request you are taken off our database at any time so you receive no more further emails from our web site.
5.6 How we will accept your booking.
5.6.1 We will acknowledge your booking by sending you and the relevant Tutor an email as soon as you have completed the booking process. This will allow for the exchange of personal details between you and the Tutor and will allow you to correspond with each other regarding your Course.
5.6.2 Please note that by sending those emails, we are not accepting your order. Our acceptance of your Booking will take place when we have confirmed your credit or debit card authorisation for your booking and we receive an email from the payment provider you used to confirm this, at which point a contract will come into existence between you and us. A contract between you and the Tutor arises when the Tutor contacts you directly to confirm that he or she has accepted your booking.
5.7 If we cannot accept your booking. If we are unable to accept your booking, we will inform you of this and will not charge you for the price of the Course or the deposit/booking fee. This might be because the Course is fully booked because your debit or credit card payment has been declined by the payment provider you chose to use because we have identified an error in the price or description of the Course, because you have not provided us with the information required to confirm that you meet the stated entry requirements for the Course, or because we are informed that the Tutor is unable to provide a Course on the particular date you have requested.
5.8 Your rights to make changes to your booking. If you wish to make a change to the Course you have booked please contact us or the relevant Tutor. If you wish to cancel or transfer this can be done within 14 days from the date you made the booking. If you are unsure of the date, your tutor can check for you and let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Course, the date of the Course or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 6).
5.9 Our rights to make changes.
5.9.1 Minor changes to the Courses. We (or a Tutor) may change the content or structure of a Course to reflect changes in relevant laws and regulatory requirements or to implement minor adjustments and improvements. These changes will not have any negative impact on your use or enjoyment of the Course.
5.9.2 More significant changes to the Courses and these terms. In addition, we may make the following changes to these terms and we (or a Tutor) may make the following changes to a Course, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund of the price and booking fee for any Course paid for but not attended:
(a) Changes may include a new or different accreditation body passing or withdrawing from a course you have chosen, a different tutor teaching the course or a different venue being required if the one we are using has any issues and a new venue is needed.

5.9.3 Online Courses Access Time. We offer a lifetime access for many of our courses and lifetime access means the lifetime of a course, if a course is retired for any reason the access to the course is limited which is rare and where possible a new version of the course will be offered. There are some courses that are between 1-5 years access only which is a requirement by the awarding certification body like ITEC. All courses state the course page if it has a life time access or a limited number of years, please check the course you are interested before you make your booking, thank you. When you purchase this course, you are granted access for as long as the course is actively available on our platform. ‘Lifetime access’ is defined as access for the duration that the course remains published and supported on our site. We reserve the right to update, retire, or discontinue courses due to changes in accreditation, regulations, or platform transitions. In the event that a course is retired, we may offer an equivalent alternative course or a refund at our discretion.

5.10 Providing the Courses. During the order process, you will be able to choose the date of the Course which suits you. The Course will be provided by the Tutor on the date you have chosen in your order. The Tutor is responsible for any change to or delays in the provision of a Course, and we have no control over and will not be liable for delays caused by any Tutor. If a Tutor cancels a Course, the Tutor is responsible for refunding any balance paid directly to them, and for fulfilling any refund obligations that arise as a result of that cancellation, in line with these Terms and the Tutor’s contractual obligations.

5.10.1 Learning Difficulties. Please be aware that when programmes are online, it becomes the responsibility of the student (as they are aware prior to taking the course that’s it’s an online course) to arrange the necessary software for any learning difficulties like Dyslexia etc to aid with the ability of reading the online course material or they may need to choose different training options.

Accessibility and Additional Support for our Venue Courses
Gateway Workshops is committed to providing an inclusive and supportive learning environment. If you have a disability, medical condition, or additional learning or physical support requirements, we kindly ask that you contact us before booking so we can discuss your needs and, where possible, put appropriate arrangements in place to support you during the course.
5.11 What will happen if you do not give the required information to us. We may need certain information from you so that we can make your booking, for example, any health or medical information required for us to accept your booking, and evidence that you meet the entry requirements stated for the particular Course. If so, this will have been stated in the Course description on the Website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 8.1 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for a failure or delay in your Course booking if this is caused by you not giving us the information we need within a reasonable time of us asking for it. You will be given a health waiver to sign on the day of your course which will ask you to state that - You are in good physical condition and fully able to participate in the course and have not been advised to not participate by a qualified medical professional and that you certify that there are no health-related reasons or problems which preclude your participation at the training course. If for any reason you refuse to sign this on the day you will not be allowed to attend and train with us you will waive the right to a refund of your course for all monies paid including the deposit.
6 Your rights to end the contract within 14 days of you booking a course with us on our website.
6.1 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out below the contract will end immediately and if you are ending a contract for a reason set out below, and the cancellation is made by Gateway Workshops or is within our control, the contract will end immediately and we will refund the deposit/booking fee in full where the cancellation is made by Gateway Workshops or is within our control for any Courses which have not been provided and we cannot offer you at least two other date options for you to transfer to. You must contact the Tutor to obtain a refund of the price/balance paid to the Tutor for the Course itself. The reasons are:
6.1.1 we have told you about an upcoming change to the Course or these terms which you do not agree to (see clause 5.9.2); for example change of venue you are unable to travel to as it is not in the same area or we are unable to offer you at least two other alternative date options to transfer to
6.1.2 we have told you about an error in the price or description of the Course you have ordered and you do not wish to proceed;
6.1.3 there is a risk that the date of the Course may be significantly delayed and (we if cannot offer you another date option within 6 months to attend and because of this you wish to cancel) because of events outside our control;
6.1.4 we (or the Tutors) have suspended provision of the Course for technical reasons, or we notify you of such suspension, in each case for a period of more than 10 days prior to the course start date; or
6.1.5 you have a legal right to end the contract because of something we have done wrong.
6.2 Exercising your right to change your mind (Consumer Contracts Regulations 2013).
6.2.1 you have a legal right to change your mind within 14 days after the day you booked on our website and we email you to confirm we accept your booking. We will refund you the deposit/booking fee you paid for the Course by the method you used for payment; and
6.2.2 however, once the Course has been provided you cannot change your mind, even if this 14-day period is still running. If you cancel after the Course has started, you must pay for that part of the Course provided up until the time you tell us that you have changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
6.3 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before it is completed, If you wish to cancel or transfer this can be done within 14 days from the date you made the booking. A contract for Services is completed when we have finished providing the Services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and any refunds due will be handled in accordance with these Terms and Conditions. Where a Tutor cancels a Course, refund responsibility will be handled in accordance with Clause 8.3.. Where Gateway Workshops cancels a Course directly, Gateway Workshops will refund the deposit/booking fee paid to Gateway Workshops, but we may deduct from that refund a fee as compensation for the net costs we will incur as a result of your ending the contract OR reasonable compensation for the net costs we will incur as a result of your ending the contract OR a percentage of the price calculated depending on the date on which you end the contract, as compensation for the net costs we will incur as a result of your doing so. You must contact the relevant Tutor to obtain a refund of any price paid to the Tutor.
7 How to end the contract with us (including if you have changed your mind)
7.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
7.1.1 Email. We require this is put in writing to us or your tutor, you can email us at sue@gatewayworkshops.co.uk. Please provide your name, home address, details of the booking what course, date and tutor and, where available, your phone number and email address.
7.1.2 Online. Complete the contact form on our Website.
7.1.3 By post. Print off the contact form and post it to us at Gateway Workshops Limited,

167–169 Great Portland Street, 5th Floor, London, W1W 5PF. Or simply write to us at that address, including details of your booking, when you made it and your name and address and contact number and details about the cancellation required.
7.2 When your refund will be made. We will make any deposit/booking fee refunds that are due from Gateway Workshops as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days of your telling us you have changed your mind. Please note that third party payment systems like PayPal and other providers, can take up to 21 days to process the refunds we request and Gateway Workshops is responsible for the deposit/booking fee only where a refund is due under these Terms and Conditions. Where a Tutor cancels a Course, the Tutor is responsible for fulfilling all refund obligations arising from that cancellation, in accordance with Clause 8.3.

8 Our rights to end the contract
8.1 We may end the contract if you break it. We may end the contract for a booking at any time by writing to you if:
8.1.1 you do not, within a reasonable time of us, asking for it, provide us with information that is necessary for us to make the booking or provide the Course, for example, any health or medical information required for us to accept your booking, and evidence that you meet the entry requirements stated for the particular Course.
8.1.2 If we deem your correspondence by email, phone or on a public social media post to use or your tutor to be unacceptable or threatening in any way.
8.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 8.1 we will refund any money you have paid in advance for your booking (please be aware that Gateway Workshops LTD is responsible for the deposit payment made to us only where a refund is due under these Terms and Conditions and not that of the balance payment which you have paid directly to your tutor who is solely responsible for refunding the balance and by booking with Gateway Workshops you accept our terms fully and adhere to our terms and conditions being aware of the payment structure for your course) and the Course has not been provided but we may deduct or charge reasonable compensation for the net costs we will incur as a result of your breaking the contract. This applies to any in-house bookings where the full payment is paid to the tutor direct they are solely responsible for refunding any money paid to them and by booking with Gateway Workshops LTD on the website or direct by email when you book you enter into a legal contract and you fully agree that the tutor is fully responsible for any money paid to them and not that of Gateway Workshops LTD who are ONLY responsible for refunding any deposits paid to them. By booking with Gateway Workshops LTD on their website or by email direct you fully agree to these terms and will not look to Gateway Workshops to refund any money that was paid to the tutor direct as they are self-employed and are fully and solely responsible for all monies paid to them.
8.3 We may withdraw from the Course.

We may write to you to let you know that a particular Course is no longer going to be provided by a particular Tutor. This might be due to low numbers, illness, or other reasons outside of our control. We often continue to advertise courses up until the final week as we frequently receive last-minute bookings.

Your Tutor will contact you provided that you have supplied the correct contact details and you respond to communications. The Tutor is not liable if you supplied an incorrect email address or phone number, or if you do not respond to their emails or calls.

If a Tutor cancels a Course, the Tutor is responsible for fulfilling any refund obligations arising from that cancellation in respect of payments received by the Tutor, in accordance with these Terms and Conditions. Any deposit/booking fee paid to Gateway Workshops will be recoverable by Gateway Workshops from the Tutor under the Tutor’s contractual obligations, where the cancellation is not made by Gateway Workshops. This is because Tutors are self-employed and are solely responsible for cancelling their Course dates and fulfilling the refund obligations that arise from that cancellation.

If we cancel a Course directly, or if we are unable to provide the Services for reasons within our control, then Gateway Workshops will refund the deposit/booking fee paid to Gateway Workshops, in line with these Terms and Conditions.

We are not liable to refund any travel arrangements you may have made or any loss of income, including hotel bookings, train tickets, clients booked for treatments, childcare costs or similar outlays, if a Course is cancelled or postponed for any reason.

If a Course date is postponed (rather than cancelled) and alternative dates are available, we are legally required to offer a minimum of two other date options for you to transfer to so that the contract can still be performed. If we are able to offer at least two other date options and you choose not to transfer, no refund will be given. If we are not able to offer at least two alternative date options, you will be entitled to a refund in line with these Terms, and any balance paid to the Tutor must be refunded by the Tutor.

To transfer to a new date, this must be taken within 6 months from the postponed or cancelled date. If we are shut down by the Government due to COVID-19 or a similar situation beyond our control, this 6-month period may be extended to 12 months.

Nothing in this clause limits or removes the obligations set out elsewhere in these Terms and Conditions.

By ticking our terms and conditions box when booking a Course with us, you fully agree to our full Terms and Conditions outlined on this page, which are fully available to view before you book.

9 If there is a problem with a Course
9.1 How to tell us about problems. If you have any questions or complaints about the Services, please contact us. You can telephone us on 0333 121 0742, by email at sue@gatewayworkshops.co.uk or by writing to us at Gateway Workshops Limited,

167–169 Great Portland Street, 5th Floor, London, W1W 5PF. If you have any complaints about the Course itself, you should direct these to the relevant Tutor in writing and also send us a copy.
10 Conduct Policy
10.1 We are committed to ensuring that our Website remains a safe environment for Customers and Tutors. By using this Website and/or booking a Course, you promise to us that you will only use the Website for lawful purposes and will not upload, submit or store to or on the Website any Prohibited Content.
10.2 Even though we may have the right to examine any Content posted to this Website, we are not obliged to do so and such Content is the responsibility of the user who submitted it. You recognise that you may be exposed to content which you consider to be offensive or harmful when you use the Website. You also recognise that you are responsible for the Content which you submit to this Website.
10.3 We have the sole discretion to determine whether any content is Prohibited Content and the right to examine any Content and delete, move, edit and/or disable access to any Content for any reason, at any time. We are not however obliged to do so.
11 Our responsibility for loss or damage suffered by you
11.1 We are responsible to you for foreseeable loss and damage caused by us.
11.1.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
11.1.2 When you book a Course via the Website, the Tutor’s liability in respect of the supply of the Course will be set out in such Tutor’s own terms and conditions in accordance with the Tutor’s own terms and conditions, which will be provided to you by the Tutor after booking. We are not responsible for providing the Course and/or any defect in such Course or any act or omission of the Tutor.
11.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of the tutors on contract with us, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights where it would be unlawful for us to do so.
11.3 We are not liable for business losses. We only provide the Services for domestic and private use. If you use the Website or the Services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
12 How we may use your personal information
12.1 How we will use your personal information. We will use the personal information you provide to us in accordance with our privacy policy available at the footer of this website.
13 Other important terms
13.1 We may transfer this Agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
13.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We may not agree if the tutor no longer works with us and another tutor may need to be offered in replacement.
13.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
13.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
13.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
13.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

13.7 Repeating your 1 Day Training Course
If you feel one day was not enough and you wish to repeat the course you can do this free of charge (within 6 months of when you first took the course only) with the same tutor (if they still work with us) at a time which is convenient to both parties. This also applies if you fail your course and the certificate is not given out, as a good will gesture you can repeat the course once free of charge at a time which is convenient to both yourself and the tutor often this will be a last minute cancellation place. This can be organised direct with the tutor that originally trained you or through the contact us page on the Gateway web site. You are able to come back once without charge if you need to repeat the course again. However if you fail the course and a certficate cannot be issued both times, you will have to pay the full course fee once again including the deposit.

We try to prioritise those students who may have failed the first time around, if you have passed and wish to repeat your training this will be offered a few days before a course that may have last minute cancellations or have places available - please contact your tutor to be put on the waiting list to be contacted for last minute places to become available. You will be able to book your place the week the course takes place.

Please note that if the tutor or student are unable to arrange a suitable date for this repeat training we do not offer refunds on the course you originally took as you have attended and paid for your one day training course as advertised and received your training that you paid for. The refresher training is offered as a good will gesture to those students who feel that they would like to repeat the training for extra practice but if the original tutor is unable to arrange this for you for any reason this does not entitle you to a refund of your original course fee.

We will however do our best to offer you a second date when we have a place available. If we are unable to arrange a second date with your original trainer we will endeavour to offer an alternative with a different tutor where possible, if you refuse to attend with a different tutor and or location there are no refunds available for deposit or balance fee's originally paid if you decline this alternative option.

By ticking our terms and conditions box when booking a course with us, you fully agree to our full terms and conditions outlined on this page of our web site, which are fully available to view before you book a course with us.

13.8 Your right to cancel an online course when receiving downloadable material

With regard to our online courses, if you wish to start this online course straight away you can however by doing so and by receiving the material within the first 14 days you agree to waive the rights to the cooling off period.

Cancelling a digital download for an online course we offer

Digital downloads are given their own unique category under the Consumer Contracts Regulations and are therefore not services or goods.

If you want to download something within 14 days of buying it, you will have to give your consent to waive the 14-day cooling-off period.

If you don’t give your consent, the 14-day cooling-off period still applies, but you won’t be able to download your digital content until this period has ended.

This is to prevent you from changing your mind after you have downloaded the content.

13.9 What if my train or plane is cancelled, my car breaks down, I am unwell or have an injury, my child becomes unwell, I have to self-isolate due to COVID19 or a similar virus or I have to work or I cannot get a child minder or there is bad weather - do I get a refund?

Gateway cannot be held responsible for any transport issues or transport cancellations, weather problems, if you have to work suddenly, cannot find a child minder or if you become unwell or your child and cannot attend a course. Refunds are only available if you cancel within the 14-day cooling-off period, or where a refund is due because a Course will not be provided, in line with these Terms and Conditions. Where a Tutor cancels a Course, refund responsibility is handled in accordance with Clause 8.3 of these Terms and Conditions.

We are always flexible and fair so if enough notice is given, we can consider each request on a case by case basis, if it is a medical emergency for example a letter from your hospital or GP will be required.

By ticking you agree to our terms and conditions on the payment page (before your deposit payment can be accepted) by ticking this box you fully agree to our terms and conditions with regard to the above transport, work, weather, illness, child care or council issues you may have which would be out of our control and always the responsibility of the student and not that of Gateway Workshops LTD as these are outside events that outside of our control.

We trade under the trading standards laws and regulations in the same way if you buy a theatre ticket and you are not well or have to work, or you get stuck in traffic or have public transport cancellations, bad weather anything outside of Gateway Workshops control, you cannot change the ticket for another date, we trade in the same way as other training schools and adhere to the trading standards rules and regulations - our site has been checked by them and passed as using the correct terms and conditions.

If enough notice is given we can refund part of your balance paid to your tutor please check the tutors terms and conditions which they send to you when you book, for the balance payment.

We are unable to refund outside of 14 days if your train or plane is cancelled due to technical issues or bad weather (anything outside of Gateway Workshops control) or due to a disease like Coronavirus or similar - The general advice is to make sure you are covered by your travel insurance for any current diseases that may be causing issues with travel, so you can claim back any losses via your insurance company as Gateway Workshops cannot be held responsible for any travel cancellations and cannot refund or transfer a place booked on a course outside of the 14 days required to inform us or any changes.

We are unable to refund you if you find out you require a visa and you do not have one in time to travel or attend with us, we are not able to get involved with a student application for a visa as this is not something we can legally help with as you would be required to organise this ahead of time independently.

We train thousands of students each year and we get a lot of returning happy therapists this is because we are fair and understanding so if you have a medical reason you have to cancel with supporting evidence and enough notice given - we can always review your case for you.

If you have to self-isolate and you are unable to attend a course with us we will require proof and if given we can offer you a last minute cancellation place so you do not loose your money. We can only offer this with proof and no refunds or specific dates can be offered unless you cancel within the 14 day time period required.

13.10 What happens if I book an advanced course and do not meet the stated entry requirements

Duplicate or Mistaken Bookings

If a booking is made in error, including (but not limited to) multiple places being booked for the same course, the Customer must notify Gateway Workshops Ltd as soon as possible.

Where a duplicate or mistaken booking is identified and a refund is requested, Gateway Workshops Ltd reserves the right to retain a reasonable administration fee to cover processing costs, payment handling charges, and administrative time incurred.

For clarity:

An administration fee of £10 per booking may be applied where the total value of the booking exceeds £150
This fee will be deducted from any refund issued
This charge reflects the operational costs associated with processing the booking, cancellation, and refund

This administration fee does not affect the Customer’s statutory rights.

Gateway Workshops Ltd will always act reasonably and in good faith when applying such charges.

If you have booked an advanced course and you do not do not meet the stated entry requirements for the advanced course - You must contact us to let us know in writing within 14 days of booking on our site, to receive a refund or a transfer to another course. However if you fail to let us know within this time period, all deposits are non-refundable and non-transferable.

If you have booked a course and do not meet the stated entry requirements for the course, if you wish to receive a refund you can only do this within the 14 working days and a £5 admin charge will apply (£10 for courses over £150) if you do not meet the stated entry requirements for the course you have booked.

Course Entry Requirements and Prerequisites
Some Gateway Workshops courses are classed as advanced training and have specific entry requirements. It is the responsibility of the student to ensure they meet the stated prerequisites, including any required prior qualifications, training, or experience, before booking.

Students are advised to carefully review the course entry requirements listed on the relevant course page and to contact us in advance if they are unsure whether their qualifications or experience are suitable. Gateway Workshops reserves the right to decline attendance or participation where stated prerequisites are not met.

TO AVOID THIS CHARGE WE ASK THAT YOU PLEASE MAKE SURE YOU CHECK YOUR QUALIFICATIONS AS IT STATES ON EACH COURSE PAGE BEFORE YOU BOOK IF YOU ARE UNSURE THANK YOU.

13.11 Gateway Code of Ethics and Practice

The information contained within our courses are for informational and educational purposes only, once professional training has been completed. It is not an attempt by the writer, course tutor or Gateway Workshops Ltd to diagnose, prescribe, or use such techniques taught in an inappropriate manner. We are a professional training company and do not condone inappropriate contact or unprofessional behaviour at any time.

Once qualified Gateway Workshops Ltd would expect our students to conduct their therapies in a way that is a credit to the professional industry. We have provided some guidelines below on the expected conduct of therapists whilst carrying out treatments with clients.

Maintaining an appropriate and professional relationships with a client is crucial.

Therapists must never use their position of trust to exploit or manipulate the client in any way. Maintaining professional boundaries between the therapist and the client at all times. The Therapist must ensure that the client feels “safe” and minimises the risk of a misunderstanding or complaint.

Therapists must avoid inappropriate touch, dress or conversation with their client.

Therapists should use extra caution when treating near an intimate area of the body, if a treatment requires touching the client near an intimate area, the therapist must explain this to the client in a clear and professional manner.

If a client does not wish to have an area of the body treated as they do not feel comfortable or safe, no pressure or force should ever be placed on the client. You should advise the client if avoiding this area may potentially impact the benefits of the treatment.

It should be outlined in the consultation form that working near an intimate area was discussed, which the client in turn must sign to confirm that they have understood and are happy to proceed with the treatment.

Therapists must establish and uphold clear sexual boundaries with clients, to avoid breaking trust, compromising the reputation of the profession, and potentially committing a criminal offence.

By signing up to a course with Gateway Workshops LTD you are legally agreeing to adhere to our code of ethics and practice

13.12

Equal Opportunity

Gateway Workshops LTD confirms its commitment to equality of opportunity in all areas of its work. All individuals will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.

Please note - all our courses are mixed apart from for our hot intimate waxing course, we welcome female students to this course however due to the delicate nature of the procedures men wishing to do this course we can direct them to company that specialise in male waxing.

Sign language interpreters - If we make every possible reasonable adaptation to facilitate a student’s learning and do the best that we can do, then we do not have to provide the student with someone who signs. Please be aware that the cost of employing someone to sign would fall on the student.

In some cases students are able to receive funding for a sign language interpreter or they wish to bring a family or friend with them.

The adaptations we can provide if required can be written material before the course, allowing a student to bring a friend/family member to sign, seating the student in a position where they can lip read if required, allowing additional time for the students learning if required and any other reasonable adaptations.

We are of course happy to do this, we are unable as a small business to cover the costs of a sign language interpreter, our courses are highly discounted and due to high overheads it’s not something that a private school is legally expected to do. Unlike an FE College then it would be a different matter as their legal responsibilities differ to that of a private school. We make every possible reasonable adaptation to facilitate a student’s learning and do the best for all of our students if you have any questions please do email us and we will be happy to help.

Gateway Safeguarding and Prevent Duty policy

1. Introduction:

At Gateway Workshops we recognise the responsibility we have under Section 175 of the Education and Inspections Act 2002, to have arrangements for safeguarding and promoting the welfare of students.

‘Safeguarding’ relates to the protection of children, young people and vulnerable adults. As a tutor it is important to be aware of how to identify and support vulnerable students and how to escalate the support if appropriate. There is associated guidance to the legal framework for safeguarding and Gateway Workshops is committed to best practice so that service users are able to learn, contribute and strive in a safe environment. Safeguarding legislation requires policy, procedure and preventative measures to be in place to protect young people and vulnerable adults from risk of harm.

A vulnerable adult is defined as a person ‘who is or may be in need of community care services by reason of mental or other disability, age or illness; and who is or may be unable to take care of him or herself, or unable to protect him or herself against significant harm or exploitation’ (‘No Secrets’ Guidance Department of Health, 2000).

Safeguarding and promoting the welfare of students is everyone’s responsibility. Everyone who comes into contact with students has a role to play in safeguarding. In order to fulfil this responsibility effectively, all professionals at Gateway Workshops make sure their approach is student-centred. This means that we consider, at all times, what is in the best interests of the student.

In our school we ensure that:

• All students, regardless of age, gender, ability, culture, race, language, religion or sexual identity, are treated equally and have equal rights to protection
• All staff act on concerns or disclosures that may suggest a student is at risk of harm.
• Staff adhere to a Code of Conduct and understand what to do in the event of any allegations against any adult working in the setting
• All staff are aware that abuse, neglect and safeguarding issues are rarely standalone events that can be covered by one definition or label; they recognise that, in most cases, multiple issues will overlap with one another
• All staff comply with agreed policies and procedures in partnership with external agencies
• Take all reasonable measures to ensure that risks of harm to student’s welfare is minimised by appropriate:
- Risk assessment and management
- Health and Safety procedures and policies
- Staff selection, recruitment, induction supervision and training
- Responding to and reporting abuse

This policy is available to all staff at induction; alongside our staff code of conduct.

2. What is abuse?

Adult abuse is often defined as “a violation of an individual’s human and civil rights by any other person or persons”.

As tutors we recognise that young people and vulnerable adults may not be able to report abuse themselves, it is important that we recognise signs and symptoms of possible abuse. Staff should be aware of signs of potential abuse but keep an open mind and not jump to conclusions.

At Gateway Workshops, if a student is recognised as being vulnerable, tutors will:

- Speak to the student concerned and ask if they have anything they wish to speak about or need support with
- Ensure students know where they can be referred to for support – external agencies, citizens advice, police, doctors, housing services
- Ensure all students know that as tutors we have a duty to safeguard
- Escalate any concerns to relevant organisations if appropriate
- Know that Sue Bailey, Owner Gateway Workshops, must be informed if a tutor witnesses abuse, hears of it, learns of potential abuse to a student
- Know that it is never someone else’s responsibility

There are many forms of abuse and also many signs to recognise each one.

Note: the list in the table below is not definitive and your relationship as a tutor with a vulnerable person may mean that you are sensitive to changes in their behaviour which are not detailed here but which give you cause for concern:

Form of abuse

What this is

Signs of potential harm or abuse

Discriminatory abuse

Abuse on grounds of someone's race, disability, gender, sexuality, religious belief, age, gender reassignment, marriage/civil partnership, pregnancy and maternity or sexual orientation

The vulnerable person is left out of activities due to language needs or understanding. There is no attempt to address communication needs or provide food/care that meet cultural needs.

Physical abuse

Hitting, pushing, burning, kicking, squeezing, punching or restraint

Signs of minor injuries, finger marks, bruises, untreated medical problems and unexplained weight loss

Sexual abuse

Direct or indirect sexual where consent is not given

Reported or observed pain, bruising, soreness and/or infections, changes in usual behaviour, scared of touch, flinching.

Psychological abuse

Verbal abuse, humiliation, bullying or the use of threats, blaming, isolation from the world friends or family

Vulnerable person seems very distressed, confused or unusually withdrawn, could appear frightened around people or when alone

Neglect

Not providing a person with the essential care they need, causing suffering due to this. Not allowing access to medical care or other support

Clothing is dirty or inappropriate, the person’s health is deteriorating and they are not getting the medical treatment and care they need.

Financial abuse

Illegal or improper use of a person's property, money, bank account, personal belongings

Unexplained or sudden withdrawal of money from accounts, inability to pay bills

Institutional abuse

This form of abuse is about organisations, their employees and working practices failing to achieve expected standards including recognition of vulnerable groups.

Repeated concerns about poor care or ill-treatment, lack of flexibility about waking/bedtimes, no respect of privacy, poor bedding or heating, lack of individual care planning, inadequate provision and choice of food and drink.

3. Safe Working Practices

- Use of mobile phones, cameras and internet:

The school and staff take safeguarding seriously and ask students to be aware of taking photos during the teaching day as some students may not have consented to this. No photos should be posted on any social media or other areas unless signed consent has been gathered from the student.

- Personal mobiles and electronic devices:

If staff have personal phones or devices these are stored securely and will be on silent during the teaching day.

Electronic devices should be password protected so that content cannot be accessed by unauthorised users.

It is the responsibility of the staff member to ensure that there is no illegal or inappropriate content stored or used on their device when brought on to teaching grounds.

- Cameras photography and images:

Gateway Workshops will obtain student’s consent for photographs to be taken or published (for example, on our website, social media or in newspapers or publications).

- Data Storage:
Staff are aware of new GDPR guidelines and all student data will be stored securely

4. Prevent, Radicalisation and Extremism

Gateway Workshops adheres to the Prevent Duty Guidance, July 2015 and seeks to protect students against the messages of all violent extremism and to prevent them being drawn into terrorism; including, but not restricted to, those linked to Islamist ideology, or to Far Right / Neo Nazi / White Supremacist ideology, Irish Nationalist and Loyalist paramilitary groups, and extremist Animal Rights movements. Gateway Workshops adheres to Equality and Diversity when planning and teaching, and recognises the differences between this and extremist views.

Prevent duty link:

https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/445977/3799_Revised_Prevent_Duty_Guidance__England_Wales_V2-Interactive.pdf

13.13

On arrival all students are required to sign a health waiver this is standard practice and we have included information about COVID-19 which we are outlining below including information about possible cancellations you may have due to being ill from COVID-19 or any other similar virus or illness:

COVID-19
NHS UK - latest advice
If you have symptoms of coronavirus (COVID-19), the Government is asking that you ask for a test to check, if you think you have the virus. This is called an antigen test. If you test positive, you will be told to stay at home (self-isolate) for 14 days. This is because it can take up to 14 days for coronavirus symptoms to appear.

As part of our School policy we will ask everyone who thinks they have, knows they have, or have been in contact with someone who has Covid-19 to follow Government and NHS England requirements. Please request a COVID-19 testing kit and self isolate for 14 days before attending a course with us. Our priority is the safety and welfare of everyone on the course: students and tutors. All students must take full responsibility for their own health. It is advisable before-hand to check your state of health before coming to us. As a precaution and for the safety of others, for example, please do a temperature check.

By signing this waiver on the day of your course and also agreeing to our terms before you book a course with us, you agree that you are taking responsibility for your own health before attending a class and you have self isolated if necessary. We are not required to take temperature checks before the class starts as it has been found in a lot of cases that someone can have the virus and spread it without showing any symptoms including not running a temperature. However, if a student does have a temperature, if is their responsibility not to attend a course for the safety of everyone.

We are working with the Government requirements with regard to PPE and what students are required to bring with them when attending a class. Importantly we wanted to avoid raising the costs of our courses for the PPE required, as some other schools are charging too much in some cases adding on these extra inflated costs. To avoid this extra expense and to keep course costs down, we are asking that students bring their own PPE with them (also the professional accrediting bodies agree that students should be responsible for their own health and supply and use their own PPE) this is so we can keep the course costs down and still affordable.

Please be aware it’s a Government requirement that you wear a visor when working closely with someone (rather than a face mask) however if you wish to also wear a mask as well as a visor, that’s fine and your choice - but it’s not compulsory or a Government requirement to wear both. However we ask that you wear a mask when you are being worked on and wear a visor when working on someone - as you would if you were in a salon.

Please remember it’s a requirement to bring a visor and a mask with you to attend our classes and also some hand sanitiser. If you do not have a visor or a mask, your tutor can advise you with regard to places where these can be purchased. We look forward to welcoming you soon - thank you.

Please bear in mind that no company can completely guarantee anyone's safety in any environment since COVID-19 could be contracted in numerous settings before you reach us, so by signing this waiver you fully agree and understand that Gateway Workshops LTD and our tutors cannot be found responsible for the spread of Coronavirus. We will, however, make sure that we follow all the PPE Government requirements as we are keeping all students and tutors safety as a priority and always will.

Including COVID-19 illnesses and related cancellations by students

If a student is ill on arrival the tutor has the right to not allow that person into the class, if you do not turn up on the day or cancel outside of the 14 days cancellation time period required and your illness is COVID-19 you are asked to show us evidence of this (proof of the COVID-19 POSITIVE test result) to be able considered for another training date. This is because if someone is ill for any other reason then legally we are not obliged to re-book them and if you cancel without giving enough notice and wish to attend again, students are required to book and pay again in full.

If your cancellation is cancer related, we take each case on an individual basis to review and often can fully refund or transfer you to a later date.

Students cancelling last minute or on the day will be asked for evidence that they tested positive for COVID-19 and will be asked to produce evidence of this with a copy of their test result. Once this has been checked and approved by us, then the student is allowed to come back free of charge ‘once’ as a good will gesture, a last minute cancellation place will be offered (or if a course isn’t booking they get offered a place 24 hours beforehand) this free place will be offered as a good will gesture but students are not entitled to a refund of any money paid.

WHAT IF I DO NOT WANT TO WEAR A MASK OR I CANNOT DUE TO MEDICAL REASONS - CAN I STILL ATTEND YOUR COURSE?

For our school and tutor insurance to be able to be compliant, if possible we require in writing from your doctor if you cannot wear a mask due to a medical reason, so we can accept you onto a course without needing to wear PPE.

If you are unable to get a doctors note you can still attend - However if you are unable to provide us with this you can still attend but you must bring your own model to work on - even with a note from your doctor so we can be COVID compliant.

We are keeping COVID compliant and safe by saying to anyone who cannot wear a mask due to a medical condition, you are still able to come to a class if you work with your own model.

We usually allow students to work with another student on the day, however if you are exempt from wearing a mask and visor due to a medical condition, you will be required to bring a model with you (someone who is in your bubble) rather than you working with another student. We ask that you arrange this ahead of time because if you cannot find a model you cannot obtain a refund as it is the student’s responsibility to arrange this. This way anyone exempt and not wearing a mask or visor will still be able to come and will be working with their model, keeping themselves and the whole class safe. We have to adhere to COVID rules set out by the Government and you can only work with another student on the day that you are paired with if you are wearing a mask and visor.

The tutor will let the class know why you are not wearing a mask or visor (as you are exempt due to a medical condition) and explain you will ONLY be working with the model you came with so you are COVID compliant. You will be required to keep 2 metres from the other students and the tutor during the class.

We are finding that people that are not wearing the PPE do not feel isolated or singled out as this is carefully explained and the class will know we are keeping their safety a priority, making sure they are all safe, happy and looked after, knowing you are with your own model and not working with a stranger and all COVID requirements are being followed. Thank you for your understanding.

IF YOU HAVE ANY GENERAL QUESTIONS WE HAVE SET UP A FREQUENTLY ASKED QUESTIONS PAGE

Some Common Questions that are covered and answered without you having to contact us are...

Is my qualification enough to attend our advanced courses?

Do we offer discounts for our courses?

What if a course is full, can I go on a waiting list?

Do I need to bring a model?

Do you include kits - where can I buy products for use with my clients?

What if my train is cancelled, I am unwell have an injury or I have to work or I cannot get a child minder do I get a refund?

ANY MANY MORE!

To see these answers and help with many other questions you may have - Get a quick answer now by clicking here on FAQ page

Many of your Questions are Answered on this page making it quick to find the answer you need!

WE HAVE PUT TOGETHER AS MANY AS POSSIBLE - THIS HELPS YOU GET A QUICK ANSWER NOW WITHOUT HAVING TO WAIT FOR US TO REPLY

Information on the certificates we issue for our attendance courses and the responsibility of students and good practice.

We have experienced tutors delivering all of our recognised courses and all of our training courses are fully accredited by the professional bodies like FHT who are government recognised. We only ever issue a certificate to the student when the tutor passes them on the practical assessment on the day of their training.

Certificates are only given once students have demonstrated that they have absorbed the information presented during the day and after applying a satisfactory treatment observed by the tutor. To ensure that we act responsibly and carry out good practice, should the tutor feel that they would benefit from further training, certification may/will be held back.

Students will be offered the opportunity/be asked to attend the next available course that has a space, which is offered free of charge. This is rare but we would not be responsible practitioners if we passed students when the tutor felt they were unsafe in any way. If the student refuses, they will not pass and no certificate will be issued. Students would be unable to get therapist insurance and add this training to gain insurance cover for that subject without having passed the course.

Students are given therapist insurance information on the day of their course. The tutor will be able to advise students that do not currently have this in place or are looking for a good insurance company for Public Liability Insurance use once they are ready and confident to use their therapy with the general public. We always advise students to purchase insurance however we cannot be held responsible if any student who has had a certificate from us practices without insurance.

We always suggest plenty of practice in all of the techniques learned with us and if a student feels one day is not enough time to learn in full they can return free of charge within 6 months when we have a space available to retake the course again with no charge.

With regard to working with clients, we cover the contra-indications within our teaching that the accrediting bodies require on the day of the student’s training and we have this as part of our course material. This is both taught verbally and as safe techniques which are also demonstrated during the day. We have comprehensive manuals that all our students receive on the day of their training and all contra-indications are in this manual (students are given these manuals to take away with them at the end of the training day) to keep as a reference. It is fully covered by the tutor and the students will be fully aware of contra-indications and when they should not work on clients for health and safety reasons.

Sadly, we are not in control of any individual who goes against our full training. We have been established for 20+ years and have extremely high standards but sadly in this industry each individual therapist does not always follow procedures that have been taught and were in place and shown within their training. All of our trainers adhere to the same training as they have to follow what is in our manuals that have been passed by the professional accreditation bodies in order to be allowed to issue a certificate.

All trainers have a teacher training level 3 qualification and years of experience offering these treatments as a therapist in addition to teaching experience before they joined Gateway. We have very high standards for which we are known within the industry. We have been training Bobbi Brown staff for many years as well as John Lewis, major hotels and spas and channel 4's make-up artists.

It is an obvious statement to say that when a student comes to us for training we are not responsible for their actions once they leave us or the standards they hold. When a student signs onto a course with us they are safe in the knowledge they will receive the highest standard of training but we cannot be held responsible for any individual after they have left our training room and their work on clients. We are always here to help with any questions and will offer aftercare to all of our students. By signing up for a course with Gateway Workshops Ltd you fully agree to our terms and conditions, including the fact that we are not responsible for the individuals who practice on the public after they leave us.

Loss of a Certificate Information

and

Do the councils accept your qualifications so I can set up professionally?

All the courses that are accredited with many professional bodies, the councils recognise them and have many of them on their list of approved qualifications to accept. However please be aware that some councils have different guidelines so you will need to contact the council direct before signing up for a course as they are all different so it is best to check first.

We have been informed by the accrediting bodies in the past, that they are not really sure of each ones criteria, they said that certain disciplines aren’t required to even get a licence i.e. chiropractors, osteopaths etc. They advise each individual student to speak direct to the council as they will only deal with individuals (the student) and not the training school as sometimes the therapist may have something that they will not accept as it is not always down to the qualification but the individual.

Please note - we are not able to contact the coucil on your behalf as they will not deal direct with the schools only with the therapists applying.

The council usually say that although they issue the licence they refer applications to the environmental health department for approval of qualifications – The Guild trade as an association as well FHT for Westminster and other councils, we assume other councils are the same but it is advised to check first.

We have also spoken to the environmental health department (Tel 0207 641 3161) and they said that the qualifications are considered individually and if they are rejected then they will be sent paperwork listing the reasons why. They mentioned that a student should not go to the training school if a council have rejected their application to find out as they will not be told, it is between the student and the council and nothing to do with the training school and they would be happy to advise where necessary.

When a student has been rejected before (which is rare but can happen) we were told it is advised that the student speak to the council direct as they should have received a notification (if you get rejected for any reason) with the rejection paperwork as to the reasons why. They have the information regarding what qualifications the therapists have and they should have the information from the council as to why they were rejected.

It unfortunately has nothing to do with our training as it is to do with their criteria with regard to the individual student and this is out of our hands however usually most councils will accept students' qualifications but will let them know why if there is an issue.

Accrediting bodies have stated the following:

Insurance versus Councils & Special Treatment Licences:

It is really important here that we split insurance and Council Licences so as not to risk confusion. Insurance is obviously a recommended (but not compulsory) undertaking for Therapists to protect them in the event of a claim.

Councils are unfortunately a different matter; because the beauty industry is unregulated, there are no centrally-agreed legal or Government guidelines for the industry. As a result, Local and District Councils have the autonomy to decide expenditure, priority, standards and approach to beauty therapists in the local area. They will decide this based on the number of complaints, insurance claims, the opinion of the person running it, if their constituents have demanded it etc. As a result of this diversity, the standards and requirements across the UK vary wildly and there are no definitive measures therapists can achieve.

What this means is that where possible, we (the accrediting bodies) will work with Councils to ensure that our membership can be used as an alternative to special licences or can at least help to reduce fees. Our success with the Councils varies Council by Council for example Westminster currently recommend us, but others don’t. Acceptance by Councils is not something we promise, nor are we likely ever to be able to promise, but neither can other accreditation providers; in fact, ours has the most penetration with Councils. We are also working on building relationships with more and more Councils each month.

Unfortunately, the decision makers in the Council do not always have relevant or current information to make their decisions; requesting an NVQ or City & Guilds is naive given that a) there are other Awarding Organisations and b) there are many treatments which have bespoke qualifications because they are so new, yet no C&G qualification. This is where we will work to help out / educate.

The accrediting bodies have said when they get the following email this is how they respond “I got our courses accredited with us as I thought you were an approved body by the councils”. Our accreditation scheme does not claim Council acceptance, but does enable your students to be insured by us. Many Councils do recognise us as one of, or the only professional association in the industry, but not all. From here, we will get in touch with the Council and see what we can do to resolve the situation.

So it is advised if this happens to any students to get in touch with their professional body they are a member with and have insurance with for them to help you.

If you have attended a course with us and have passed the assessment and been issued with a certificate, if you lose this certificate and if the tutor is still with Gateway Workshops LTD they will have record of your attendance (they keep these safe off line for 7 years all student bookings - it is a legal requirement) and they will also keep a record of if you passed or failed and if you were issued with a certificate for your training on the day you attended. If the tutor is still with us you are able to get a replacement certificate signed by the same tutor at a small cost which can be arranged direct with your tutor or you can contact head office to do request this.

However please note if your tutor is no longer with Gateway Workshops LTD we are unable to issue you with a replacement certificate as a new tutor would be required to sign a replacement in the absence or the old tutor and they would not necessarily be able to get hold of your original tutor to check if you passed or failed.

We are here to help however, so where we can we will offer you a free place to train again when a cancellation is available however this is not guaranteed.

It is the responsibility of the student to keep their certificates safe at all times, we suggest you take copies of your certificates for a family member or friend to keep safe and or take scan copies to keep safe so you have proof for insurances purposes you have passed our course incase you lose your originals.

Please note we cannot be held responsible for any loss of earnings if certificates are lost as this is not the responsibility of Gateway Workshops LTD this is solely the responsibility of the student to keep them safe and to arrange back up copies as suggested above.

We will help where we can to offer further training free of charge when available as no certificates can be re-issued without an assessment if a new tutor is training you again.

Do the councils accept your qualifications so I can set up professionally?

Please note - we are not able to contact the coucil on your behalf as they will not deal direct with the schools only with the therapists applying.

Accrediting bodies have stated the following:

Insurance versus Councils & Special Treatment Licences:

So it is advised if this happens to any students to get in touch with their professional body they are a member with and have insurance with for them to help you.

By booking a course with Gateway Workshops LTD you fully agree to this information given about about your certificates and your qualifications with regard to the councils.

Terms for our Facebook Competition and Social Media Rules

This competition is being run by Gateway Workshops which is a Beauty and Massage Training school based in the UK
UK entries only
You must be aged 18 years or over to enter this competition
All entries will be entered into this competition; the winner will be randomly selected
The winner will receive the prize advertised in the post
The prize may not be exchanged for cash
Judges decision is final
The closing date for the competition is outlined in the post
No purchase of payment of any kind is necessary to enter or win
This promotion is in no way sponsored, endorsed or administered by or associated with Facebook. Any questions comments of complaints regarding the promotion will be directed to Gateway Workshops.
Winners will be contacted via Facebook

We reserve the right to update our website at any time (including the prices of our courses which are subject to change) and our terms and conditions are subject to change.

Any complaints or concerns are to be addressed to Sue Bailey - Director/Owner of Gateway Workshops email: sue@gatewayworkshops.co.uk

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Karen Hastings

Karen is an amazing tutor. She is very knowledgable, incredibly humble and passionate about her work. The day flew by so quick, with knowledge of specialist techniques under my belt. Definitely returning for more courses with Karen

I recently completed Karen Hastings' Acupressure Signature Massage training and had an excellent experience.

Karen is professional, knowledgeable, and clearly passionate about what she teaches. The course was well structured, detailed, and easy to follow, with a strong focus on both practical technique and health and safety.

Her communication before and during the course was clear, organised, and supportive, which made the whole learning experience feel very smooth.

What stood out most was Karen's depth of knowledge and genuine care for her students. Her passion for wellness, teaching, and continuous learning really shines through.

I highly recommend Karen's training to anyone wanting to learn in a professional, supportive, and inspiring environment.

Just recently had the pleasure of sitting this day course with Karen and other therapists. Great day, very informative and i enjoyed receiving and learning the routine. Very enjoyable day with some great people. Also great location easy to find. Thanks Gateway!! 😊

Tracey Entwistle

What a fabulous day. Really informative, with lots of hands-on practice. Tracey has a lovely style, lots of feedback and information in a way that's easy to digest. Would definitely recommend.

Great course. Karen explained and demonstrated the techniques well and there was ample time to put it all into practice.

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Terms of service

Gateway Workshops - Booking Conditions

KEY BOOKING TERMS SUMMARY

1) Your booking contract

2) Deposit and balance payments

3) Tutor terms also apply

4) Entry requirements are course-specific

5) Booking emails and course communication

6) Cooling-off period

7) After a course has been provided

8) Changes and transfers and Refund Responsibility

9) Tutor-delivered courses

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REFUNDS AND TRANSFERS – QUICK SUMMARY

IF YOU HAVE ANY GENERAL QUESTIONS WE HAVE SET UP A FREQUENTLY ASKED QUESTIONS PAGE

Information on the certificates we issue for our attendance courses and the responsibility of students and good practice.

Loss of a Certificate Information

and

Do the councils accept your qualifications so I can set up professionally?

Terms for our Facebook Competition and Social Media Rules

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