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Gateway Workshops - Booking Conditions

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GATEWAY WORKSHOPS LIMITED

TERMS AND CONDITIONS FOR THE BOOKING OF COURSES WITH GATEWAY WORKSHOPS

Welcome to book.gatewayworkshops.co.uk  This Website is operated by Gateway Workshops Limited. 

The Services offered in this Website can only be used by Customers who have first read these terms and conditions, and accepted them unconditionally by clicking on the appropriate acceptance button at the time of booking.  If Customers proceed with a booking on this Website, these terms and conditions will apply to that booking. 

Customers undertake to fulfil the obligations contained within these terms and conditions.  Customers should save and/or print a copy of these terms and conditions for future reference when making a booking. We will also attach the latest up to date link to our web site so you can view a copy of our terms and conditions later if needed - this will appear in the booking confirmation email that you receive from our web site when you book a course with us.

By choosing to take a course with us, you are automatically opting in to receive our booking confirmation email and follow-up emails (follow up emails relating to the course you booked with us and further support after you have attended your course with us or completed the online course you took) to the email address you provided to us upon signup. You can however unsubscribe from these emails at any time by emailing us at head office to be taken off our secure data base.

If you wish to receive our free monthly newsletter you are asked to subscribe to this by using the link at the bottom of our home page, you will NOT receive this when you book a course with us - to adhere to regulations our newsletter is NOT sent automatically - you are required to request this by signing up yourself if you wish to do so as we cannot do that for you - thank you.

If one of our courses states the following:

Open to qualified Therapists with a Level 3 in Massage and Anatomy and Physiology.

It is very important you check your qualifications are accepted before signing up to this course, it is the responsibility of the individual student to do this.

If you are unsure of the level of your massage or A & P training, please email us -  sue@gatewayworkshops.co.uk

If you can let us know which course it is you want to sign up for, we can contact the tutor to check your qualification. You can send us a copy of your certificate so we can check it for you, to see if it will be accepted or not.

If you know you have a level 3 massage qualification like ITEC (or similar), you can book straight away without the need to contact us, please note that a £5 administration fee will be charged (to cover processing fees) for any refunds if your qualification is not accepted but you still signed up and paid your deposit.

We will also require a copy of your qualification; this is to be sent to your tutor who will contact you for this when you pay your deposit for the course.

1 These terms
1.1 What these terms cover. These are the terms and conditions which apply when you book a Course on the Website.
1.2 Why you should read them. Please read these terms carefully before you proceed with a booking on the Website. These terms tell you who we are, how to make a booking, how courses are provided to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
1.3 Definitions of words used in these terms.  In order to make these terms easier to read and understand, we have defined certain words.  When you see any of the following words used in these terms, they have the following meanings:
Content: any material which you might at any time post or submit on the Website, such as any text, information, data, photograph, or image and including any business reviews or feedback relating to us, the Website, any Tutor or Course, questions, comments, suggestions, ideas, blogs, posts and the like.
Course: any beauty, massage, spiritual or other course (attendance or online course) displayed at any time on the Website and provided Tutors. 
Customer/you: a customer who reserves and/or books one or more Services offered on the Website.
Gateway Workshops/We/Us: Gateway Workshops Limited.
Prohibited Content: includes the following types of content: content which infringes or may infringe a third party’s intellectual property rights, other proprietary rights or rights of privacy; content which violates or may violate any applicable laws; content which is or may be defamatory, trade libellous, unlawfully threatening or unlawfully harassing; and content which contains viruses, worms, corrupt files, Trojan horses or other forms of corruptive code or any other material which may compromise the Website.
Services: a service offered on the Website, such as the booking of Courses provided by Tutors.
Tutor: a third party who at any time sells or offers for sale a Course on the Website.

1.4 Mobile Access. Online courses are best taken on a desk top, tablet or laptop. As with all platforms you can take online course on a mobile phone, however this may be limited on an older phone version which is usual with all online platforms.

Website: book.gatewayworkshops.co.uk book.gatewayworkshops.com or any subsequent URL which might replace it.
2 Information about us and how to contact us
2.1 Who we are. We are Gateway Workshops Limited a company registered in England and Wales. Our company registration number is 08301564 and our registered VAT number is 943966674
2.2 How to contact us. You can contact us by telephoning us on 0333 121 0742, by emailing us at sue@gatewayworkshops.co.uk or by writing to us at Gateway Workshops Limited,

85 Great Portland Street, First Floor, London, W1W 7LT.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your booking.
3 Our status and scope of the terms and conditions
3.1 These terms and conditions apply to offering and providing of the Services by Gateway Workshops.  We operate the Website which acts as an interface between the Customer and the various Tutors offering the Courses.  The agreement between Customers and us on behalf of the Tutors concerned comes into force as soon as the Customer is provided by email with a confirmation of a booking.
3.2 These terms and conditions are subject to the Tutors’ own terms and conditions (which can be found here https://www.gatewayworkshops.co.uk/faq/) and are made available to the Customer before any booking is completed, and which the Customer also accepts at the moment that a booking is actually placed.  It is the Customer’s responsibility to familiarise himself/herself with the Tutors’ own terms and conditions before completing a booking on this Website.
3.3 Whilst we advertise and promote the Courses on the Website, we provide the Services only in respect of the Courses, and it is the Tutors who provide the Courses themselves.  The Tutors are solely responsible for providing the Courses you book in accordance with their own terms and conditions.  We have no liability for any omissions of the Tutors for the Courses they provide.
4 Customer’s legal authority
4.1 The Website helps the Customer to find Courses and to make the necessary bookings and acts as an interface in the transactions involved with the Tutors.  The Customer must be at least 18 years old and be legally capable of entering into contractual obligations, have the requisite consent or authority to act for or on behalf of any person for whom a booking is made, and must use the Website in accordance with these terms and conditions.
4.2 You are responsible for your activities on the Website (financial or otherwise) including the possible use of your user name and password.  You guarantee that:
4.2.1 the information you enter on the Website in relation to you, and if applicable, anyone for whom you make a booking, is accurate and complete;
4.2.2 your use of the Website and any booking you make is for your personal use only as a therapist and a therapy to offer private or in a professional environment and not for teaching our course material or content which may not be used in a business or teaching for commercial use;
4.2.3 you will not use the Website to send or receive material which is offensive, obscene, defamatory or in any way harmful to us, any Tutor, or to other Customers or users of the Website, or otherwise submit or upload any Content which in our reasonable opinion is Prohibited Content.
4.3 Any use of the Website that is fraudulent or is in conflict with these terms and conditions shall be the reason for refusing the Customer access to the Services or to the other functionalities of the Website.
5 Booking a Course on the Website
5.1 Description of Course.  Each Course is sold according to its description on the Website.  Tutors will impose their own terms and conditions on the provision of their Course which includes the balance payment which they are solely responsible for, and by agreeing to these terms and conditions for the provision of Services, you must agree to and abide by the Tutors’ terms and conditions.  The Tutors’ terms and conditions can be found here https://www.gatewayworkshops.co.uk/faq/
5.2 Course Price and payment.  The price of each Course (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the Course advised to you is correct. However please see clause 5.4 for what happens if we discover an error in the price of the Course.  After you have made a deposit payment on the website to secure your chosen course/s, you must pay the Course balance price directly to the Tutor in accordance with the Tutors’ terms and conditions which can be found here: https://www.gatewayworkshops.co.uk/faq/
5.3 Deposit/Booking Fee and payment.  We will charge you a deposit/booking fee for each Course you book on the Website.  The deposit/booking fee (which includes VAT) will be the deposit/booking fee indicated on the order pages when you placed your order.  We take all reasonable care to ensure that the deposit/booking fee advised to you is correct.  However please see clause 5.4 for what happens if we discover an error in the deposit/booking fee.  You must pay the deposit/booking fee to us at the time of making your booking.  We accept payment with our third-party payment systems you can use Worldpay or Pay Pal on our site which accept all major debit and credit cards. We do not take payment over the phone all bookings are to be made on our website only.
5.4 What happens if we got the price wrong. It is always possible that, despite our best efforts, the price or deposit/booking fee of some of the Courses advertised may be incorrectly priced. We will normally check prices before accepting your order so that, where the correct price or deposit/booking fee at your order date is less than our stated price at your order date, we will charge the lower amount. If the correct price or deposit/booking fee at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
5.5 Making a booking.  You will be guided through the process of booking a Course on the Website by a series of simple instructions.  When you wish to confirm a booking you will need to complete and submit your payment details via one of the third party payment systems we use and make full payment for the applicable deposit/booking fee.  Your booking will then be submitted to the relevant Tutor when you click on the “pay now” icon which will appear on the screen at the end of the payment process. You will find the easy technical steps which a user has to follow in order to conclude the booking for a Course, set out for regulatory compliance, on our website as part of the booking process. When booking a course with Gateway Workshops LTD you fully agree to be contacted by us, by email with regard to your course and any other relevant information can be sent to you to follow your course - you are however able to request you are taken off our database at any time so you receive no more further emails from our web site.
5.6 How we will accept your booking.
5.6.1 We will acknowledge your booking by sending you and the relevant Tutor an email as soon as you have completed the booking process.  This will allow for the exchange of personal details between you and the Tutor and will allow you to correspond with each other regarding your Course.
5.6.2 Please note that by sending those emails, we are not accepting your order.  Our acceptance of your Booking will take place when we have confirmed your credit or debit card authorisation for your booking and we receive an email from the payment provider you used to confirm this, at which point a contract will come into existence between you and us.  A contract between you and the Tutor arises when the Tutor contacts you directly to confirm that he or she has accepted your booking.
5.7 If we cannot accept your booking. If we are unable to accept your booking, we will inform you of this and will not charge you for the price of the Course or the deposit/booking fee. This might be because the Course is fully booked because your debit or credit card payment has been declined by the payment provider you chose to use because we have identified an error in the price or description of the Course, because you have not provided us with the information we require, or because we are informed that the Tutor is unable to provide a Course on the particular date you have requested.
5.8 Your rights to make changes to your booking.  If you wish to make a change to the Course you have booked please contact us or the relevant Tutor. If you wish to cancel or transfer this can be done within 14 days from the date you made the booking. If you are unsure of the date, your tutor can check for you and let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Course, the date of the Course or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 6).
5.9 Our rights to make changes.
5.9.1 Minor changes to the Courses. We (or a Tutor) may change the content or structure of a Course to reflect changes in relevant laws and regulatory requirements or to implement minor adjustments and improvements. These changes will not have any negative impact on your use or enjoyment of the Course.
5.9.2 More significant changes to the Courses and these terms. In addition,  we may make the following changes to these terms and we (or a Tutor) may make the following changes to a Course, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund of the price and booking fee for any Course paid for but not attended:
(a) Changes may include a new or different accreditation body passing or withdrawing from a course you have chosen, a different tutor teaching the course or a different venue being required if the one we are using has any issues and a new venue is needed.

5.9.3 Online Courses Access Time. We offer a lifetime access for many of our courses and lifetime access means the lifetime of a course, if a course is retired for any reason the access to the course is limited which is rare and where possible a new version of the course will be offered. There are some courses that are between 1-5 years access only which is a requirement by the awarding certification body like ITEC. All courses state the course page if it has a life time access or a limited number of years, please check the course you are interested before you make your booking, thank you.

5.10 Providing the Courses.  During the order process, you will be able to choose the date of the Course which suits you.  The Course will be provided by the Tutor on the date you have chosen in your order.  The Tutor is responsible for any change to or delays in the provision of a Course, and we have no control over and will not be liable for delays caused by any Tutor. The Tutor will be liable to refund any fees paid if they cancel a course. 

5.10.1 Learning Difficulties. Please be aware that when programmes are online, it becomes the responsibility of the student (as they are aware prior to taking the course that’s it’s an online course) to arrange the necessary software for any learning difficulties like Dyslexia etc to aid with the ability of reading the online course material or they may need to choose different training options.
5.11 What will happen if you do not give the required information to us. We may need certain information from you so that we can make your booking, for example, any health or medical information required for us to accept your booking, and evidence of achievement of the qualifications necessary to attend a particular Course. If so, this will have been stated in the Course description on the Website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 8.1 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for a failure or delay in your Course booking if this is caused by you not giving us the information we need within a reasonable time of us asking for it. You will be given a health waiver to sign on the day of your course which will ask you to state that - You are in good physical condition and fully able to participate in the course and have not been advised to not participate by a qualified medical professional and that you certify that there are no health-related reasons or problems which preclude your participation at the training course. If for any reason you refuse to sign this on the day you will not be allowed to attend and train with us you will waive the right to a refund of your course for all monies paid including the deposit.
6 Your rights to end the contract within 14 days of you booking a course with us on our website.
6.1 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out below the contract will end immediately and we will refund the deposit/booking fee in full for any Courses which have not been provided and we cannot offer you at least two other date options for you to transfer to.  You must contact the Tutor to obtain a refund of the price/balance paid to the Tutor for the Course itself. The reasons are:
6.1.1 we have told you about an upcoming change to the Course or these terms which you do not agree to (see clause 5.9.2); for example change of venue you are unable to travel to as it is not in the same area or we are unable to offer you at least two other alternative date options to transfer to
6.1.2 we have told you about an error in the price or description of the Course you have ordered and you do not wish to proceed;
6.1.3 there is a risk that the date of the Course may be significantly delayed and (we if cannot offer you another date option within 6 months to attend and because of this you wish to cancel) because of events outside our control;
6.1.4 we (or the Tutors) have suspended provision of the Course for technical reasons, or we notify you of such suspension, in each case for a period of more than 10 days prior to the course start date; or
6.1.5 you have a legal right to end the contract because of something we have done wrong.
6.2 Exercising your right to change your mind (Consumer Contracts Regulations 2013).
6.2.1 you have a legal right to change your mind within 14 days after the day you booked on our website and we email you to confirm we accept your booking. We will refund you the deposit/booking fee you paid for the Course by the method you used for payment; and
6.2.2 however, once the Course has been provided you cannot change your mind, even if this 14-day period is still running.  If you cancel after the Course has started, you must pay for that part of the Course provided up until the time you tell us that you have changed your mind.  The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
6.3 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before it is completed, If you wish to cancel or transfer this can be done within 14 days from the date you made the booking. A contract for Services is completed when we have finished providing the Services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund the deposit/booking fee paid by you for any Services not provided but we may deduct from that refund a fee as compensation for the net costs we will incur as a result of your ending the contract OR reasonable compensation for the net costs we will incur as a result of your ending the contract OR a percentage of the price calculated depending on the date on which you end the contract, as compensation for the net costs we will incur as a result of your doing so.  You must contact the relevant Tutor to obtain a refund of any price paid to the Tutor.
7 How to end the contract with us (including if you have changed your mind)
7.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
7.1.1 Email. We require this is put in writing to us or your tutor, you can email us at sue@gatewayworkshops.co.uk. Please provide your name, home address, details of the booking what course, date and tutor and, where available, your phone number and email address.
7.1.2 Online. Complete the contact form on our Website.
7.1.3 By post. Print off the contact form and post it to us at Gateway Workshops Limited,

85 Great Portland Street, First Floor, London, W1W 7LT.  Or simply write to us at that address, including details of your booking, when you made it and your name and address and contact number and details about the cancellation required.
7.2 When your refund will be made. We will make any deposit refunds due to you as soon as possible.  If you are exercising your right to change your mind then your refund will be made within 14 days of your telling us you have changed your mind. Please note Worldpay and Pay Pal can take up to 21 days to process the refunds we request and we are solely responsible for your deposit payment you have made to us any balance refunds the tutors are solely responsible for and by booking with us and entering into the legal contract of the booking you agree to our terms and conditions in full.

8 Our rights to end the contract
8.1 We may end the contract if you break it. We may end the contract for a booking at any time by writing to you if:
8.1.1 you do not, within a reasonable time of us, asking for it, provide us with information that is necessary for us to make the booking or provide the Course, for example, any health or medical information required for us to accept your booking, and evidence of achievement of the qualifications necessary to attend a particular Course.
8.1.2 If we deem your correspondence by email, phone or on a public social media post to use or your tutor to be unacceptable or threatening in any way.
8.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 8.1 we will refund any money you have paid in advance for your booking (please be aware that Gateway Workshops LTD is solely responsible for the deposit payment made to us only and not that of the balance payment which you have paid directly to your tutor who is solely responsible for refunding the balance and by booking with Gateway Workshops you accept our terms fully and adhere to our terms and conditions being aware of the payment structure for your course) and the Course has not been provided but we may deduct or charge reasonable compensation for the net costs we will incur as a result of your breaking the contract. This applies to any in-house bookings where the full payment is paid to the tutor direct they are solely responsible for refunding any money paid to them and by booking with Gateway Workshops LTD on the website or direct by email when you book you enter into a legal contract and you fully agree that the tutor is fully responsible for any money paid to them and not that of Gateway Workshops LTD who are ONLY responsible for refunding any deposits paid to them. By booking with Gateway Workshops LTD on their website or by email direct you fully agree to these terms and will not look to Gateway Workshops to refund any money that was paid to the tutor direct as they are self-employed and are fully and solely responsible for all monies paid to them.
8.3 We may withdraw from the Course. We may write to you to let you know that a particular Course is no longer going to be provided by a particular Tutor. If the tutor you booked with is still with Gateway they will let you know if they are unable to run a course for any reason, this may be due to a lack of numbers to run it. However please note we do often get last-minute bookings so we will continue to advertise the course up until the last week to try and get enough students for it to go ahead. Your tutor will contact you providing that they received the information required by you, your tutor is not liable if you supplied an incorrect email or phone number or if you do not respond to their emails or calls. We will refund any sums (the deposit payment made to Gateway Workshops) you have paid for any Course which will not be provided. We are not liable to refund any balance payments that have been paid to your tutor as they are solely responsible for any balance refunds. If a tutor leaves Gateway Workshops you have entered into a contract with them for their balance payment by accepting their terms and conditions within the confirmation of the course booking that is sent out to all students when you book a course with us (you are given a 14-day legal cooling-off period, so if you do not agree to the tutor's terms and conditions for the balance payment or wish to cancel for any other reason within 14 days you are able to do so) by booking with us and entering into the legal contract when you have completed your booking you agree to our terms and conditions in full and that of the tutor with regard to the structure of the payments for your course and any refunds owed. On an important note, we would never suggest a student books clients before they have taken a class for this very reason as a tutor could become sick, the class may have to be cancelled due to low numbers or a student may not pass the practical assessment on the day and not be awarded their certificate. It’s never a good idea to book clients in for these reasons. Gateway cannot be held responsible for a class not going ahead as the accrediting bodies would never support a student booking in clients before they have attended a course.

Also when you learn a new therapy most students like to take 1-3 months practising with family and friends first before booking clients in so they are confident.

We are not liable to refund any travel arrangements you may have made or loss of income for any hotel bookings, train tickets booked, clients booked for treatment or similar if we have to cancel a course for any reason.

What happens if a course date is cancelled by us

This is rare but the good news is that there are usually more dates available to transfer you to, which legally means the contract we have with you the student can be performed. We are legally required (if a course is postponed and not cancelled) to offer you another date (a minimum of two other options) to fulfil our contract with regard to your booking and by having other dates on offer this means this course is still being offered and we are able to transfer you to another date. If we are not able to offer you at least two other date options for any of our tutors, you are then entitled to a refund under the trading standards distance selling regulations of your deposit and any balance payment you have paid to the tutor will be refunded in full. However, if we are able to offer you at least two other date options and you do not accept them and decide not to transfer, we are not liable to refund you as it is deemed legally to still be running (postponed course and not a cancelled course) as the course is still being offered on alternative dates.

If we cancel a course and it is no longer running with no alternative dates available then we will refund you in full.

We do also allow students to transfer their payment to not only the same course (different date) but a different course completely if preferred. Please note we cannot be held responsible for any travel plans made by students when a course is cancelled by one of our tutors if you have bought train tickets or taken time off work etc we cannot be held liable for any refunds of travel tickets or monies lost for the time taken off from work or money paid to childminders etc. We are unable to reimburse any students for any outlays lost when a course is cancelled.

To transfer to a new date this has to be taken within 6 months from the cancelled date, this also applies if you are wishing to change your date within the 14 days of your booking the new date can be taken within 6 months of the original course date. However if the tutor cancels a date and is unable to run any further dates within a 6 month period, the tutor is under contract to refund the student the full balance but also the deposit payment as it was their decision and not that of Gateway to cancel they are legally under contract to refund the student in full.

If we are shut down by the Government for COVID-19 or any similar virus or situation beyond our control the 6 months is extended to 12 months to allow us to be able to run courses when we are allowed to open so we can fulfil our bookings with any students that booked before a lockdown or regional closure. This means that if you booked a course in March and we cannot offer new dates until the following year this is seen as reasonable due to being possibly shut for months at a time and the 6 months not being possible due to closures.

However, if a course is postponed and we are able to offer at least two other date options within a 6 month period from re-opening then no refund is given if the course is still able to go ahead - transfers will be offered instead of or a credit note option given for you to choose another date within 6 months at your convenience.

By ticking our terms and conditions box when booking a course with us, you fully agree to our full terms and conditions outlined on this page of our website, which is fully available to view before you book a course with us.
 

9 If there is a problem with a Course
9.1 How to tell us about problems. If you have any questions or complaints about the Services, please contact us. You can telephone us on 0333 121 0742, by email at sue@gatewayworkshops.co.uk or by writing to us at Gateway Workshops Limited,

85 Great Portland Street, First Floor, London, W1W 7LT.  If you have any complaints about the Course itself, you should direct these to the relevant Tutor in writing and also send us a copy.
10 Conduct Policy
10.1 We are committed to ensuring that our Website remains a safe environment for Customers and Tutors.  By using this Website and/or booking a Course, you promise to us that you will only use the Website for lawful purposes and will not upload, submit or store to or on the Website any Prohibited Content.
10.2 Even though we may have the right to examine any Content posted to this Website, we are not obliged to do so and such Content is the responsibility of the user who submitted it.  You recognise that you may be exposed to content which you consider to be offensive or harmful when you use the Website.  You also recognise that you are responsible for the Content which you submit to this Website.
10.3 We have the sole discretion to determine whether any content is Prohibited Content and the right to examine any Content and delete, move, edit and/or disable access to any Content for any reason, at any time.  We are not however obliged to do so.
11 Our responsibility for loss or damage suffered by you
11.1 We are responsible to you for foreseeable loss and damage caused by us.
11.1.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
11.1.2 When you book a Course via the Website, the Tutor’s liability in respect of the supply of the Course will be set out in such Tutor’s own terms and conditions which can be found here https://www.gatewayworkshops.co.uk/faq/.  We are not responsible for providing the Course and/or any defect in such Course or any act or omission of the Tutor.
11.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of the tutors on contract with us, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights where it would be unlawful for us to do so.
11.3 We are not liable for business losses. We only provide the Services for domestic and private use. If you use the Website or the Services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
12 How we may use your personal information
12.1 How we will use your personal information. We will use the personal information you provide to us in accordance with our privacy policy available at the footer of this website.
13 Other important terms
13.1 We may transfer this Agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
13.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We may not agree if the tutor no longer works with us and another tutor may need to be offered in replacement.
13.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
13.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
13.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
13.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

13.7 Repeating your 1 Day Training Course
If you feel one day was not enough and you wish to repeat the course you can do this free of charge (within 6 months of when you first took the course) with the same tutor (if they still work with us) at a time which is convenient to both parties. This also applies if you fail your course and the certificate is not given out, as a good will gesture you can repeat the course once free of charge at a time which is convenient to both yourself and the tutor often this will be a last minute cancellation place. This can be organised direct with the tutor that originally trained you or through the contact us page on the Gateway web site. You are able to come back once without charge if you need to repeat the course again. However if you fail the course and a certficate cannot be issued both times, you will have to pay the full course fee once again including the deposit.

We try to prioritise those students who may have failed the first time around, if you have passed and wish to repeat your training this will be offered a few days before a course that may have last minute cancellations or have places available - please contact your tutor to be put on the waiting list to be contacted for last minute places to become available. You will be able to book your place the week the course takes place.

Please note that if the tutor or student are unable to arrange a suitable date for this repeat training we do not offer refunds on the course you originally took as you have attended and paid for your one day training course as advertised and received your training that you paid for. The refresher training is offered as a good will gesture to those students who feel that they would like to repeat the training for extra practice but if the original tutor is unable to arrange this for you for any reason this does not entitle you to a refund of your original course fee. We will however do our best to offer you a second date when we have a place available. If we are unable to arrange a second date with your original trainer we will endeavour to offer an alternative with a different tutor where possible, if you refuse to attend with a different tutor and or location there are no refunds available for deposit or balance fee's originally paid if you decline this alternative option.

By ticking our terms and conditions box when booking a course with us, you fully agree to our full terms and conditions outlined on this page of our web site, which are fully available to view before you book a course with us.

13.8 Your right to cancel an online course when receiving downloadable material

With regard to our online courses, if you wish to start this online course straight away you can however by doing so and by receiving the material within the first 14 days you agree to waive the rights to the cooling off period.

Cancelling a digital download

Digital downloads are given their own unique category under the Consumer Contracts Regulations and are therefore not services or goods.

If you want to download something within 14 days of buying it, you will have to give your consent to waive the 14-day cooling-off period.

If you don’t give your consent, the 14-day cooling-off period still applies, but you won’t be able to download your digital content until this period has ended.

This is to prevent you from changing your mind after you have downloaded the content.

13.9 What if my train or plane is cancelled, my car breaks down, I am unwell or have an injury, my child becomes unwell, I have to self-isolate due to COVID19 or a similar virus or I have to work or I cannot get a child minder do I get a refund?

Gateway cannot be held responsible for any transport issues or transport cancellations, weather problems, if you have to work suddenly, cannot find a child minder or if you become unwell or your child and cannot attend a course. We can only refund students if you cancel a course place within the 14 days cooling off period or if a tutor cancels a course.

We are always flexible and fair so if enough notice is given we can consider each request on a case by case basis.

By ticking you agree to our terms and conditions on the payment page (before your deposit payment can be accepted) by ticking this box you fully agree to our terms and conditions with regard to the above transport, work, weather, illness, child care or council issues you may have which would be out of our control and always the responsibility of the student and not that of Gateway Workshops LTD.

We trade under the trading standards laws and regulations in the same way if you buy a theatre ticket and you are not well or have to work, or you get stuck in traffic or have public transport cancellations you cannot change the ticket for another date, we trade in the same way as other training schools and adhere to the trading standards rules and regulations - our site has been checked by them and passed as using the correct terms and conditions.

If enough notice is given we can refund part of your balance paid to your tutor please check the tutors terms and conditions on this page for the balance payment.

We are as flexible as we can be when it comes to one off situations - For example if there is severe snow and you are unable to get to a class and enough notice is given we can in extreme situations give a transfer and another date choice.

We are unable to refund outside of 14 days if your train or plane is cancelled due to a disease like Coronavirus or similar - The general advice is to make sure you are covered by your travel insurance for any current diseases that may be causing issues with travel, so you can claim back any losses via your insurance company as Gateway Workshops cannot be held responsible for any travel cancellations and cannot refund or transfer a place booked on a course outside of the 14 days required to inform us or any changes.

We are unable to refund you if you find out you require a visa and you do not have one in time to travel or attend with us, we are not able to get involved with a student application for a visa as this is not something we can legally help with as you would be required to organise this ahead of time independently.

We train thousands of students each year and we get a lot of returning happy therapists this is because we are fair and understanding so if you have a medical reason you have to cancel with supporting evidence and enough notice given - we can always review your case for you.

If you have to self-isolate and you are unable to attend a course with us we will require proof and if given we can offer you a last minute cancellation place so you do not loose your money. We can only offer this with proof and no refunds or specific dates can be offered unless you cancel within the 14 day time period required.

By ticking our terms and conditions box when booking a course with us, you fully agree to our full terms and conditions outlined on this page of our web site, which are fully available to view before you book a course with us.

13.10 What happens if I book an advanced course and I do not have the right qualifications to attend

If you have booked an advanced course and you do not have the right qualifications to attend - You must contact us to let us know in writing within 14 days of booking on our site, to receive a refund or a transfer to another course. However if you fail to let us know within this time period, all deposits are non-refundable and non-transferable.

If you have booked a course and do not have the right qualifications to attend and let us know in writing you wish to attend another course instead that does not require previous experience, we can only transfer within the 14 days from when you booked. If you wish to receive a refund you can only do this within the 14 working days and a £5 admin charge will apply (£10 for courses over £150) if you have not got the right qualifications for the course you have booked.

TO AVOID THIS CHARGE WE ASK THAT YOU PLEASE MAKE SURE YOU CHECK YOUR QUALIFICATIONS AS IT STATES ON EACH COURSE PAGE BEFORE YOU BOOK IF YOU ARE UNSURE THANK YOU.

13.11 Gateway Code of Ethics and Practice

The information contained within our courses are for informational and educational purposes only, once professional training has been completed. It is not an attempt by the writer, course tutor or Gateway Workshops Ltd to diagnose, prescribe, or use such techniques taught in an inappropriate manner. We are a professional training company and do not condone inappropriate contact or unprofessional behaviour at any time.

Once qualified Gateway Workshops Ltd would expect our students to conduct their therapies in a way that is a credit to the professional industry.  We have provided some guidelines below on the expected conduct of therapists whilst carrying out treatments with clients.

Maintaining an appropriate and professional relationships with a client is crucial.

Therapists must never use their position of trust to exploit or manipulate the client in any way. Maintaining professional boundaries between the therapist and the client at all times.  The Therapist must ensure that the client feels “safe” and minimises the risk of a misunderstanding or complaint.

Therapists must avoid inappropriate touch, dress or conversation with their client.

Therapists should use extra caution when treating near an intimate area of the body, if a treatment requires touching the client near an intimate area, the therapist must explain this to the client in a clear and professional manner.
   
If a client does not wish to have an area of the body treated as they do not feel comfortable or safe, no pressure or force should ever be placed on the client.  You should advise the client if avoiding this area may potentially impact the benefits of the treatment.
      

It should be outlined in the consultation form that working near an intimate area was discussed, which the client in turn must sign to confirm that they have understood and are happy to proceed with the treatment.

Therapists must establish and uphold clear sexual boundaries with clients, to avoid breaking trust, compromising the reputation of the profession, and potentially committing a criminal offence.

By signing up to a course with Gateway Workshops LTD you are legally agreeing to adhere to our code of ethics and practice