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Terms and Conditions

These are the terms and conditions for booking a course with Gateway Workshops

Gateway Workshops - Booking Conditions

All deposits are strictly non-refundable & non transferable, unless enough cancellation notice period has been given by the student or company/salon booking in writing. We deal with the bookings in the same way as a booking agent for our courses and we adhere and comply with the Distance Selling Regulations year 2000, which states any cancellations must be made in writing within 7 days from the date the course was booked (not the date of the course).


If you booked on our web site on the 1st January 2014 for a course starting in May, we would have to be notified by the 8th January 2014 if you then wish to cancel.

The 7 days cooling off period required under the DSR - Distant Selling Regulations -  if you fail to inform us within 7 days of the date of your booking all deposits are strictly non-refundable & non transferable.

In the unlikely event the course date you have chosen is cancelled by the tutor you will be offered an alternative date.

Gateway offers a massage training school booking service and deals with the administration for private complementary therapy tutors. We only take a small deposit from the student to cover these costs and administration so for this reason please be aware all deposits are strictly non-refundable & non transferable (unless the correct written cancellation notification has been received) for all deposits paid.

We are unique in the service we offer as we have the final say who we promote as our standards are very high and it is our reputation we look to uphold.

Gateway Workshops ™ - Training School/Booking Agent Service. We pride ourselves on offering/promoting excellent courses & products and your satisfaction is our prime concern, however we are a booking agent for Gateway courses and cannot be held responsible for the way any other private schools course is run (that we promote on the Gateway web site) or a company that is supplying products on our web site. If under the unlikely situation you are not happy, we are available to assist in anyway we can. If you have any questions you can reach us by email or phone details can be found on our contact us page.

Please note

Gateway cannot be held responsible for any transport issues or transport cancellations, weather problems, if you have to work suddenly or cannot find a child minder. We can only refund students if you cancel a course place within the 7 days cooling off period or if a tutor cancels a course.

By ticking you agree to our terms and conditions on the payment page before your deposit payment can be accepted you fully agree to our terms and conditions with regards to the above transport, work, weather or child care issues you may have which would be out of our control.

If a course date is cancelled by us

This is rare but the good news is that there are usually more dates available to transfer you to, which legally means the contract we have with you the student can be performed.

We are legally required to offer you another date to fulfil our contract with regards to your booking and by having other dates on offer this means this course is still being offered and we are able to transfer you to another date.

If you choose not to take another date you are entitled to a refund under the trading standards distance selling regulations of your deposit, however please be aware there is a £5 admin fee applied to any refunds. Any balance payment you have paid to the tutor will be refunded in full.

As a good will gesture to avoid any admin charges we do also allow students to transfer their payment to not only the same course (different date) but if you prefer a different course completely if preferred.

Please note we cannot be held responsible for any travel plans made by students when a course is cancelled by one of our tutors, if you have bought train tickets or taken time off work etc we cannot be held liable for any refunds of travel tickets or monies lost for time taken off from work or money paid to child minders etc. We are unable to reimburse any students for any outlays lost when a course is cancelled.


By ticking our terms and conditions box when booking a course with us, you fully agree to our full terms and conditions outlined on this page of our web site, which are fully available to view before you book a course with us.

What if a student is late for a course?

We have a lot to cover in our classes so in fairness to all students, if you arrive more than 30 minutes late you will not be permitted to join the class and your course fee including the deposit will be lost.

By ticking the agreement box on our web site when you book you fully agree to these terms and conditions.

Booking Fees

All booking fees (deposits) are inclusive of VAT, Gateway is registered for VAT as a school and booking/promotional agent. The 'course' fee (balance) payable to the tutors is VAT exempt as VAT is not applicable to Education. The person teaching the course is exempt from VAT as they are the trainers, Gateway trades as their booking agents. We do have the final say who we promote as a Gateway tutor and we also promote other training schools on our web site that is not associated or connected to Gateway so any complaints must be directed to the school themselves however we will be happy to assist in any complaint if required. We pride ourselves in who we promote on our site and any complaints are taken seriously and investigated in full and if they are deem to be serious we will look into whether we wish to continue to promote that school, course or tutor.

Refunds and Charges

Please note that if you require a refund for the incorrect deposits (number of places you book) being put through on the web site and then payment on World Pay or Pay Pal (the 3rd party payment systems) there is a charge of £5 for any refund transactions. We remind you on the web site when you are booking, to please make sure the number of places you have booked is correct, before clicking on the check out button to avoid this charge!

A charge is made if you have booked too many places in error and require a refund for too many places booked - please let us know as soon as possible so we can refund your card for the extra place or places booked in error. However, please be aware there is a £5 admin fee to process any refunds.

A £5 administration fee will also apply if you book an advance course and you do not have the correct qualifications to attend and need to cancel. The web site is very clear to the requirements needed and it is the responsibility of the student to check their qualifications before they book onto an advanced course, making sure they have the right qualifications before confirming their booking.

If you have booked an advanced course and you do not have the right qualifications to attend - You must contact us to let us know in writing within the 7 days of when you booked on our site, to receive a refund or a transfer to another course. However if you fail to let us know within this time period all deposits and non-refundable and non-transferable.

If you have booked a course and do not have the right qualifications to attend and let us know in writing you wish to attend another course instead that does not require previous experience we can only transfer within the 7 days from when you booked if you wish to receive a refund you can only do this within the 7 working days and a £5 admin charge will apply if you have not got the right qualifications for the course you have booked so TO AVOID THIS CHARGE WE ASK THAT YOU PLEASE MAKE SURE YOU CHECK YOUR QUALIFICATIONS AS IT STATES ON EACH COURSE PAGE BEFORE YOU BOOK IF YOU ARE UNSURE THANK YOU.

By ticking the agreement box on our web site when you book you fully agree to these full terms and conditions, including all refund and charges as laid out on our website.

Repeating your 1 Day Training Course

If you feel one day was not enough and you wish to repeat the course you can do this free of charge (within 6 months of when you first took the course) with the same tutor (if they still work with us) at a time which is convenient to both parties. This can be organised direct with the tutor that originally trained you or through the contact us page on the Gateway web site. You are able to come back once without charge if you need to repeat the course again if you fail both times you will have to pay the full course fee once again including the deposit.

Please note this ONLY applies to the one day Gateway training courses and not the on-line courses or any courses that are more than one day in length.

Bookings and Payments

Once you have made your booking through Gateway Workshops ™ (who acts as a booking agent and handles the course admin questions for all tutors) your details are then forwarded onto the tutor. Gateway Workshops ™ as the booking agent have then completed their service with you for this course, the tutor then takes full responsibility with regards to your future contact and full course content and administration, once you have booked and paid your deposit payment. Once booked if you have any questions about the course you have booked please make sure you contact the tutor rather than Gateway Workshops ™. Gateway provides a booking service only and it is not their job to take responsibility for the student once the deposit has been processed, it is that of the tutors, by booking with us you are in full agreement to these bookings conditions. This helps with the smooth running of your course, if you wish to book for another course in the future please feel free to contact Gateway Workshops ™ who will be happy to help you with this.

Please be aware that all our course material is copyright to Gateway Workshops ™ and the tutor who wrote it, students are not authorised to teach this course unless they are promoted on our web site through Gateway. If you are looking to become a tutor please contact us for possible places on our team, however if you wish to set up on your own due to the strict copyright we have on all of our material no paragraph, photograph from our web site or manuals or any written material given out may be copied, reproduced or transmitted without the,written permission of the authors or in accordance with the provisions of copyright. Designs and Patents Act 1988.

Any person breaching copyright may be liable to criminal prosecution and a claim for civil damages.

By booking your place on a Gateway course you agree to the terms and conditions above and if you have any questions about your course please do not hesitate to contact your tutor their details can be found in your course confirmation email once your booking deposit has been paid.

Tutor cancellation policy

1. If for any reason you have to cancel your place on the course, please provide your tutor with at least 10 days written notice. 

2. If you wish to cancel your place and provide at least 10 days written notice, 50% of the remaining course fee will be refunded. Deposits are non refundable unless you give Gateway Workshops 7 days notice in writing, from the date of booking with them. 

3. Course fees for cancellations within 10 days of the course date will not be refunded or transferred.

4. If you do not turn up on the day or you cancel your attendance on the course day and/or have given no written notice that you will not be attending the course, then the full course fee is non refundable and non-transferable.

5. If you have/ have not paid your final balance by previous arrangement with the tutor and do not arrive for the course, you will still be held liable for payment of the full/ remaining course payment. 

6. The tutor cannot accept responsibility for students’ changes to work commitments, illness or personal circumstances within this 10 day period and will not transfer or refund fees.   

7. If a course is cancelled due to low numbers or for reasons beyond our control, we will endeavour to transfer you to another course date.


Please note by ticking our terms and conditions agreement box when you book, you are fully accepting the T & C's for both your deposit paid to Gateway Workshops and also the balance paid direct to your tutor.


Tutor Materials

Gateway Workshops ™ advertises the material given by the private tutor or school in good faith and as such Gateway Workshops ™ cannot be held responsible for the private tutor or schools courses or administration and by booking with us you accept these booking conditions. If for any reason there are complaints made against a private tutor or school that we promote, we will however investigate any complaints and may not promote them in the future if they do not live up to our high standards with regards to their administration and courses offered. However, in the unlikely event that you have a grievance with the private tutor or school, you should raise your complaint in the first instance with them directly whilst copying us in on the correspondence.

We take our role very seriously and as you can see from our course feedback we have thousands of happy students who have booked using our service who were delighted with the courses they have attended. We are not responsible for any individual services rendered or advice given on this site, this also applies to the products we promote these are through independent companies and any complaints must be raised with the company direct and it is not the responsibility of Gateway Workshops ™ to deal with these issues and by purchasing products from our product web site you agree to these conditions of sales.


Course Description

All course descriptions can be found on our web site, these are subject to change if we receive updates from the accrediting bodies. The full details for the course can be found on the 'course explained page' including what is covered on the day. By ticking our terms and conditions acceptance before you pay for your deposit you fully agree to the description of the course you are signing up for on the 'course explained page' including price, description, times etc.

If you have any questions before you attend the course we suggest you email or phone to ask first before booking with us so you are happy with your choice, we feel we have covered everything you need to know on our web site but if you have any concerns we are here to answer them before you join a course.


This will be sent out by your tutor, when you sign up for a course and by ticking you agree to our terms and conditions in full you agree to adhere to this request with regards to letting us know about any health issues you may have.

The tutor will send you the following:

Important - We as tutors put your safety and comfort first at all times and as with any treatments there are contra-indications to consider which MAY affect you attending / your involvement/participation on the course. This also applies for all the other students on the course - the person or paying friend you will be pairing up with to practice. If you have any concerns I am happy to cover these before the course.

Please confirm if you are under treatment from your GP and other practitioners for any of the following:

Pregnancy - Are you within the first three months? Cancer, HIV and AIDS, Epilepsy, HBP or heart conditions, Infectious skin disorders like chicken pox, Contagious illness, Diabetes (if skin is very thin bruising may occur), Paralysis or loss of sensation

Recent surgery on neck or face (if attending Natural Lift Facial Massage/ Indian Head Massage any other facial course)
 You may need a letter from your GP stating that it is safe/appropriate for you to give and receive a massage treatment on a one-day course. Care should also be taken if you are suffering from the following during the day of the course.  Again this may affect your participation on the course:

Local Psoriasis or Eczema - open sores or infections to the skin or ears, Cold sores, High temperature or fever, Drunk or under the influence of other drugs, Local pain such as toothache, Sunburnt, hypersensitive or broken skin, Acute inflammation or swelling, Severe acne, Procedures such as Botox in the previous three weeks, Conjunctivitis

You will be given a health waiver to sign on the day of your course which will ask you to state that - You are in good physical condition and fully able to participate in the course and have not been advised to not participate by a qualified medical professional and that you certify that there are no health-related reasons or problems which preclude your participation at the training course. If for any reason you refuse to sign this on the day you will not be allowed to attend and train with us you will waive the right to a refund of your course for all monies paid including the deposit.


We reserve the right to update our web site at any time (including the prices of our courses which are subject to chang) and our terms and conditions are subject to change, any complaints or concerns are to be addressed to Sue Bailey - Director/Owner of Gateway Workshops email:


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